Residential Loan Processor

firstnationalbankofamerica

East Lansing, Michigan · East Lansing · United States

Posted Aug 6, 2026

Other
On-site
Residential Operations

Job description

First National Bank of America is seeking an organized and detail oriented Residential Loan Processor to join the Operations Team. This role will work closely with our sales team, brokers, and other third party providers to obtain documentation. The Residential Loan Processor entails the thorough preparation and evaluation of residential loan applications to be submitted to underwriting, ensuring their conformity with company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Excelling in this position requires an above-average level of attention to detail, a meticulous concern for work precision, and a strong commitment to completing tasks promptly while adhering to a slightly faster-than-average pace.

Responsibilities:

Accurately condition a new loan submission within 24 hours, which includes but is not limited, credit, income and assets
Provide regular updates to the broker partner
Review records to ensure accuracy

Qualifications:

Excellent verbal and written communication skills to engage with brokers and internal teams effectively
Strong problem-solving abilities to address transactional challenges.
Exceptional organizational and time management skills to manage multiple responsibilities efficiently
Competence in income calculation
Encompass LOS experience a plus

Employee benefits

Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

First National Bank of America is an Equal Opportunity Employer.

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