Residential Sales Advisor (Plumbing)

Job description

Build Your Career. Build Your Future. Are you an experienced plumbing professional looking to take the next step in your career? DNM Plumbing & Heating is seeking a knowledgeable and customer-focused Residential Sales Advisor (Plumbing) to help homeowners identify the right plumbing solutions for their homes. This is an opportunity to use your technical expertise in a consultative role where you'll assess customer needs, recommend solutions, prepare quotations, and help guide projects from initial consultation through project approval. If you enjoy working with people, solving problems, and building lasting customer relationships, this role offers an exciting opportunity to grow your career with one of Northern Ontario's most respected plumbing and mechanical service providers. The Opportunity As the Residential Sales Advisor (Plumbing), you'll serve as the technical expert throughout the customer consultation process. Meeting directly with homeowners, you'll assess plumbing systems, diagnose issues, recommend practical and code-compliant solutions, and prepare accurate quotations using company systems and pricing tools. Working closely with operations, service technicians, dispatch, and customer service teams, you'll help deliver an exceptional customer experience while contributing to the continued growth of DNM Plumbing & Heating. This position is ideal for an experienced Journeyperson Plumber or senior plumbing professional who is looking to transition into a customer-focused role while continuing to use their technical expertise every day. About DNM Group At DNM Group, we're redefining the future of mechanical, HVAC, plumbing, and construction services through innovation, collaboration, and operational excellence. With specialized divisions in Construction, Mechanical, and Manufacturing, DNM delivers fully integrated solutions that strengthen communities, support infrastructure growth, and create lasting value. For more than 30 years, DNM Plumbing & Heating has been a trusted provider of plumbing, heating, and hydronic services throughout Sault Ste. Marie and the Algoma District. Our team delivers quality residential and commercial solutions while building lasting relationships with the customers and communities we serve. DNM Group is committed to creating an inclusive, collaborative, and high-performing workplace where employees are empowered to grow, lead, and make an impact. We value Safety, Integrity, Teamwork, Continuous Improvement, and Accountability in everything we do. Why Join DNM? At DNM, we believe great people deserve great opportunities! Key Responsibilities Conduct in-home consultations to assess residential plumbing systems and identify customer needs. Recommend practical, code-compliant plumbing solutions and prepare accurate customer quotations. Present and explain products, services, project scope, pricing, warranties, financing options, and recommendations. Build and maintain strong customer relationships through consistent communication and exceptional service. Manage appointments, customer follow-up, and assigned sales opportunities. Generate new business opportunities through referrals, networking, community involvement, and other approved business development activities. Work collaboratively with operations, dispatch, service technicians, installation teams, and customer service staff to ensure successful project execution. Maintain accurate customer records, quotations, and sales activities within company systems. Achieve established revenue, gross margin, and performance objectives. Stay current on residential plumbing products, technologies, codes, and industry best practices. What You Bring Required Qualifications Certificate of Qualification (306A) as a Plumber with Red Seal Endorsement. Minimum five (5) years of plumbing industry experience, including experience as a Plumbing Journeyperson or in a senior technical plumbing role such as estimating, project management, operations management, or technical sales. Extensive knowledge of residential plumbing systems, installation methods, repair practices, water heating systems, drainage systems, fixtures, sewer systems, and applicable plumbing codes. Demonstrated ability to assess residential plumbing systems and recommend appropriate customer solutions. Strong customer service, communication, presentation, and relationship-building skills. Ability to prepare accurate customer quotations using company systems and pricing tools. Strong organizational, time management, and problem-solving skills. Comfortable using CRM systems, tablets, mobile applications, and other business technology. Valid Ontario G Class Driver's Licence with an acceptable driver's abstract. What We Offer: Competitive Compensation Competitive base salary combined with a performance-based commission structure that rewards your success. Comprehensive Benefits Extended Health Coverage Dental Coverage Basic Life Insurance AD&D Coverage Employee Assistance Program (EAP) Virtual Healthcare Access Retirement Savings Options Career Growth & Development Ongoing product, technical, and sales training Opportunities for professional growth and advancement Work alongside experienced leaders in a growing organization A Culture You'll Appreciate Safety-first environment Strong team culture Respectful leadership High standards of professionalism, accountability, and customer service Expected annual earnings: $75,000–$100,000, inclusive of base salary and performance-based commission. Actual earnings will vary based on individual performance, sales results, experience, and other applicable factors. High-performing individuals may have the opportunity to earn above the posted range. Build Your Career with DNM If you're an experienced plumbing professional looking to apply your technical expertise in a customer-focused role while building long-term relationships and helping homeowners make informed decisions, we'd love to hear from you! Join a team that's building something exceptional—for our customers, our community, and our people! OUR People. OUR Future. ONE DNM.