Residential Support Specialist

Job description

Location Charleston - 997 Morrison Drive, Suite 402 Business Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home. Job Description Position Summary The Residential Support Specialist (Part-Time) is responsible for completing key field and operational tasks to support overall market performance. This position ensures a seamless transition from construction completion to resident move-in by maintaining high standards of quality, efficiency, and customer experience. The role supports property readiness through inspections, coordination, and issue resolution across multiple homes. It requires strong attention to detail, effective communication, and the ability to manage priorities in a fast-paced, field-based environment. Essential Job Functions 1. Functional Responsibilities Conduct regular inspections of vacant homes to ensure properties are tour-ready and move-in ready Perform light cleaning tasks as needed to maintain company standards Perform basic maintenance tasks such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and installing permanent lockboxes Assist with utility inspections and ensure services are appropriately transferred or maintained Verify and address HOA, HUD, city, and other municipal inspections or code violations 2. Operational / Departmental Support Communicate effectively with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field Validate feedback from prospective tenants during property inspections Serve as the first point of contact for reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps Support overall market performance by maintaining property standards and readiness 3. Compliance & Risk Management (If Applicable) Ensure adherence to applicable federal, state, and local regulations, including fair housing guidelines Maintain accurate inspection documentation and reporting standards Collaborate with local authorities when necessary and post legal notices in compliance with regulations Represent the market as a witness in court proceedings related to rent disputes or lease violations, as needed4 4. Additional Responsibilities Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members Perform additional duties as assigned by the supervisor or leadership team Perform other duties as assigned to support business objectives Performance Expectations & Key Metrics: Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include: Completion of all assigned daily and weekly inspections on time, meeting scheduling and productivity targets Accuracy and quality of inspection reports, measured through audits and compliance checks Contribution to market performance by supporting occupancy goals, reducing downtime, and maintaining homes to company standards of safe, clean, and functional Maintenance of low move-in maintenance issues, with a target of fewer than 0.5 items per home Required Qualifications Education High school diploma or equivalent required Experience Minimum of 2 years of experience in property management, maintenance, construction, or a related field Skills & Competencies Strong organizational and time-management skills Effective written and verbal communication skills Analytical thinking and problem-solving ability Proficiency in Microsoft Office (Word, Excel, PowerPoint) Ability to learn and utilize mobile property inspection software Strong attention to detail and ability to manage multiple tasks Self-motivated with the ability to work independently and collaboratively Preferred Qualifications Experience with MRI Software or similar property management systems Familiarity with fair housing regulations and local real estate laws Physical Requirements The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation: Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance) Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions Ability to work in various positions and access confined or elevated spaces as required Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets) Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position. Work Environment The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position: Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work Use of personal protective equipment (PPE) as required Work may involve travel between multiple properties within an assigned region Interaction with residents, vendors, contractors, and internal team members in a professional manner Work is often fast-paced with changing priorities, service requests, and deadlines On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends Why work for Maymont Homes? Our Mission - " We Positively Impact the Lives in the Communities We Serve ." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support. Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care. Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees. Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact. Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing. Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT