Residents Experience Agent

Job description

**About the Company** At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. ### Responsibilities - Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible. - Welcome, greet, and register guests efficiently, accommodating special requests and obtaining necessary payment information. - Accurately respond to guest requests, making recommendations based on local knowledge and property practices. - Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. - Partner with the Leasing Team in assisting with coordinating move-ins, move-outs, and assist with lease renewal activities as needed. - Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities. - Adhere to all guidelines, policies, and procedures, maintaining a professional appearance and demeanor. - Coordinate with property departments to fulfill guest requests and provide detailed information about facilities and operating hours. - Handle check-out, cash management, and adhere to cashiering and credit policies. - Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors. - Organize and maintain documents and various reports, including but not limited to package management logs and project trackers etc. - Stay afloat with local attractions and amenities (e.g., vendors, restaurants, museums, attractions). - Use various software programs to input special requests and arrangements accurately. - Collaborate with the community engagement team to assist with executing marketing initiatives for building events and company programs. - The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends, and holidays). ### Ideal Background - High school diploma or equivalent; college or relevant experience is a plus. - Residential Services or Hospitality experience in a luxury environment preferred. - Excellent communication skills, reading, writing, and oral proficiency in the English language. - Computer literacy with the ability to use a variety of software’s. - Strong attention to detail, problem-solving skills, organizational abilities, and attention to detail. - Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment.