Resolutions Support (Part-Time)

firstnationalbankofamerica

Lansing, MI · Lansing · United States

Posted Jul 9, 2026

Part-time
On-site
Resolutions

Job description

First National Bank of America is seeking friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts. The candidate must be a quick learner that has the capabilities to multi-task in our fast paced environment.

This is a part-time position, Monday – Friday, 20-25 hours per week.

Responsibilities:

Work directly with case managers
Work with title companies
Prepare deed in lieu of foreclosure documents
Review mortgage documents
Draft letters and correspondences for internal and external use
Perform routine customer calls and correspondences
Resolves client questions or problems ensuring a resolution
Ensuring compliance with federal and state regulation
And any other duties
Complete transfer tax forms
Draft various legal documents

Qualifications:

High School Diploma/GED
Proficient use of Microsoft Word and Excel
Strong attention to detail
Ability to prioritize and meet deadlines
Previous Customer Service experience
Knowledge of mortgage documentation, title work or real estate experience a plus but not required, entry level para legal
Bilingual (Spanish/English) is a huge plus!

Employee benefits

Discounted childcare
Pet Insurance
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
Complimentary snacks

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

First National Bank of America is an Equal Opportunity Employer.

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