Resort Cleaner

Job description

You make “guest-ready” mean something. At BOLT FARM, clean is not enough. Guests arrive expecting a luxury retreat where every villa, treatment room, towel, amenity, hot tub, and detail feels untouched and intentionally prepared for them. Your work creates that feeling. You are the person who notices the water spot someone else missed. The crooked pillow. The empty amenity. The treatment room that needs five more minutes of attention before the next guest walks through the door. You move with urgency without cutting corners. You take pride in work most people never notice—because when you do it exceptionally well, the guest simply feels that everything is right. BOLT FARM is building America’s most iconic romantic luxury retreat brand: nature-immersed, high-experience, and emotionally transformative. Backed by 3,300+ five-star reviews, 1M+ followers, and features across Forbes, Travel + Leisure, and Netflix, we’re scaling from a high-performing flagship into a national portfolio. If “good enough” bothers you, keep reading. 🚀 THE ROLE The Resort Cleaner is a cross-trained role responsible for keeping both guest villas and the Wellness Haven ready to BOLT FARM’s luxury standards. Depending on the day, you may turn villas between departures and arrivals, prepare treatment rooms between spa guests, manage linen and laundry, maintain Wellness Haven wet areas, support hot tub and cold-plunge care, or complete scheduled deep-clean projects. The assignment may change. The standard does not. Every task is completed through Breezeway, including checklists, required photos, documentation, and real-time task completion. WHAT YOU’LL DO MAKE VILLAS GUEST-READY - Complete assigned villa turnovers within scheduled arrival windows. - Clean bedrooms, bathrooms, kitchens, living areas, decks, and hot tub surroundings. - Restock and stage amenities to BOLT FARM standards. - Complete a final walkthrough before closing every task. - Identify anything a guest would notice—and fix it before they arrive. - Report damage, maintenance concerns, and lost-and-found items immediately. SUPPORT THE WELLNESS HAVEN - Prepare and reset spa treatment rooms between guests. - Restock linens, towels, and amenities. - Sanitize guest-facing surfaces and treatment spaces. - Set temperature, lighting, music, scent, and presentation to the approved standard. - Maintain showers, wet areas, relaxation spaces, locker areas, and common spaces. - Protect treatment timing by completing turns before the next guest arrives. OWN LINEN, LAUNDRY + SUPPLIES - Wash, dry, fold, organize, and stage villa and spa linens. - Maintain appropriate linen and towel levels. - Identify damaged or stained inventory. - Keep cleaning supplies, carts, caddies, and storage areas organized. - Flag low inventory before it becomes an operational problem. SUPPORT WATER + EQUIPMENT CARE - Assist with routine hot tub, spa tub, and cold-plunge care. - Complete required drain/refill cycles. - Learn and follow water-chemistry procedures. - Maintain required logs. - Follow chemical-handling, label, SDS, and PPE requirements every time. EXECUTE IN BREEZEWAY - Accept and begin assigned tasks on time. - Work from the required checklist. - Upload required photo documentation. - Record issues while you are still onsite. - Close tasks in real time. - Keep leadership informed before a timing issue becomes a pushed clean or delayed turn. Breezeway is not paperwork after the job. It is part of the job. GUEST EXPERIENCE STILL MATTERS You may not spend your entire shift talking with guests, but when you do encounter them, the standard is the same. You will: - Greet guests warmly. - Help with routine requests such as towels, water, or directions. - Protect guest privacy and personal belongings. - Maintain discretion inside villas and treatment spaces. - Connect guests with the right teammate when a request falls outside your role. - Never leave a guest wondering whether someone is handling their request. WHAT SUCCESS LOOKS LIKE You are succeeding when: - Villas are completed on time and genuinely guest-ready. - Treatment rooms are reset before the next appointment. - Guests never feel rushed, delayed, or impacted by cleaning operations. - Your work consistently passes quality inspections. - Breezeway tasks, checklists, and required photos are complete and accurate. - Cleaning, spa, and water-chemistry procedures are followed safely. - Supplies and linens are ready before the team needs them. - Guest feedback reflects exceptional cleanliness and presentation. - Leadership can trust you to move between villa and Wellness Haven assignments without lowering the standard. HOW PERFORMANCE IS MEASURED Performance is evaluated using clear operational and guest-experience indicators, including: - Guest satisfaction and cleanliness scores - Quality inspection results - Breezeway utilization and documentation - On-time villa and treatment-room turns - Attendance and reliability - Assigned-zone guest scores - Safety, chemical-handling, and PPE compliance - Cross-trained proficiency across villa and Wellness Haven work BOLT FARM’s current compensation framework directly connects guest-ready quality and operational execution to the Resort Cleaner performance bonus. COMPENSATION + GROWTH This is a full-time, non-exempt hourly position with weekend and holiday availability required based on guest arrivals, departures, and Wellness Haven treatment schedules. Pay: $16–$23/hour + performance bonus opportunity Eligible Resort Cleaners can earn an additional performance incentive of up to $5.00 per eligible hour worked based on guest satisfaction and established performance standards. WHAT WE’RE LOOKING FOR - 18+ and authorized to work in the United States. - Reliable transportation to work onsite in Whitwell, Tennessee. - Valid driver’s license and insurable driving record. - Weekend and holiday availability. - Strong attention to detail. - Ability to work independently and maintain pace. - Comfort following checklists and documenting work digitally. - Willingness to learn Breezeway and other Company systems. - Ability to safely learn cleaning products, chemical handling, PPE requirements, and basic water chemistry. - Professionalism and discretion around guest belongings and private spaces. PHYSICAL REQUIREMENTS This is an active, hands-on role. You must be able to: - Stand and walk for extended periods. - Navigate stairs, hills, uneven terrain, and outdoor pathways. - Bend, kneel, crouch, reach, and work at floor level. - Push and pull carts and equipment. - Regularly lift and move up to 25 pounds. - Occasionally lift and move up to 50 pounds. - Work around cleaning products, spa chemicals, heat, humidity, and outdoor weather conditions. - Wear required PPE and follow safety procedures. Reasonable accommodations may be made for qualified individuals with disabilities. WHO THRIVES HERE You see details other people walk past. You move quickly, but you do not use speed as an excuse for sloppy work. You do not need someone standing over you to finish the checklist, upload the photo, or notice that something is wrong. You take ownership when a turn is yours. You are comfortable being measured because you take pride in the result. And you understand something important: At an $800–$1,200+ luxury retreat, cleaning is not a background function. It is part of the product. THIS ROLE IS NOT FOR YOU IF - You think “looks clean” is the same as guest-ready. - You regularly need reminders to finish or document assigned work. - You sacrifice quality to finish faster. - You resist checklists, inspections, photos, or digital accountability. - You are careless around guest belongings. - You ignore safety, PPE, or chemical-handling requirements. - You struggle with changing assignments or fast turnaround windows. - You want advancement simply because you have been here longer. If this isn’t a hell yes, this isn’t your seat. EQUAL OPPORTUNITY EMPLOYER BOLT FARM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, and gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.