Resource Coordinator

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The role of Resource coordinator is to manage all Professional Services Opportunity requests through to completion by scheduling CDW and 3rd party resources based on availability, technical skills & location. Responsible for ensuring the correct commercial & contractual documentation has been completed in line with the set procedures and responding to queries relating to opportunity requests. What Success Looks Like Success in the Resource Coordinator position within Professional Services Operations is defined by consistently delivering efficient and accurate resource management for Professional Services opportunities. Overall, the successful Resource Coordinator demonstrates meticulous organisation, effective stakeholder collaboration, and robust attention to detail, ensuring all processes and documentation are completed to a high standard, and commercial interests are consistently protected. What you will do Manage Professional Services cases in Salesforce through the full lifecycle — triage, scope, and acceptance — keeping all records accurate and updated within agreed timeframes. Allocate the most appropriate resource to each engagement based on skills, availability, and location, optimising both service quality and CDW's commercial position. Take full ownership of resource bookings, ensuring the correct documentation (e.g. a Statement of Work) is in place and stored in the correct folder structure. Engage third party resource providers where suitable in-house resources are unavailable. Maintain the scheduling system so that team utilisation, forecasting, and management information remain accurate. Validate sales orders to confirm the information is correct and all prerequisites are met before resources are allocated. Collaborate with stakeholders across the business to review and maximise team utilisation. Review weekly Power BI and resourcing reports, resolving or escalating any inaccuracies. Manage day to day communications with the Billing & Support team, Sales Account Managers, and suppliers through the shared mailbox. Build strong, collaborative working relationships with internal and external stakeholders. Provide excellent service at every touchpoint — responding promptly, professionally and going the extra mile to meet the needs of coworkers and customers. Provide cover for other coordinators during periods of absence or high demand. Consistently follow team processes, achieving at least 95% accuracy each month. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Knowledge, Skills and Experience Highly organised with strong decision-making skills Previous experience in an administrative role Strong communication skills Proficient with the use of Microsoft Office products, such as Outlook, Word & Excel Quality focused with excellent attention to detail Able to work with established procedures with moderate supervision Results-oriented with a track record of success for achieving and exceeding goals Ability to develop and build relationships with a range of stakeholders Pro-active with a desire to make a positive impact Uses Initiative to complete tasks efficiently Methodical & analytically minded CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.