Resource Management Assistant

Overview of Role

As an Resource Management Assistant, you'll play a crucial role in analyzing our internal operations and client project delivery processes, identifying opportunities for improvement, and implementing data-backed solutions. You'll work closely with various teams to streamline workflows, enhance productivity, and ensure operational excellence across the board.

Responsibilities

• Provide comprehensive administrative support to the operations team, including scheduling meetings, managing calendars, organizing documents, and handling correspondence.
• Accurately enter and maintain data in various internal systems and databases (e.g., Salesforce CRM, project management tools), ensuring data integrity and accessibility.
• Assist in coordinating operational processes, such as onboarding new employees.
• Help compile basic reports and data summaries for operations team review, contributing to performance monitoring efforts.
• Facilitate communication between different departments by relaying information, scheduling follow-ups, and ensuring timely responses.
• Identify minor operational issues and propose initial solutions or escalate them to the appropriate team member.
• Support the creation and updating of operational procedures and documentation.
• Take on ad-hoc tasks and projects to support the broader operations team and ensure efficient workflow.

Qualifications

• Fresher willing to learn in an administrative, operational support, or similar role. Recent graduates eager to start a career in operations are encouraged to apply.
• Exceptional organizational skills with a strong ability to multitask, prioritize, and manage time effectively.
• Meticulous attention to detail and a high degree of accuracy in all tasks.
• Proficient in using Google Workspace (Docs, Sheets, Slides, Gmail, Calendar).
• Proven proficiency in data analysis tools such as Microsoft Excel (advanced) , and experience with data visualization tools (e.g., Tableau, Looker, Power BI) will be a plus point.
• Strong verbal and written communication skills.
• A self-starter with a proactive mindset, eager to learn and take initiative.
• Basic problem-solving abilities and a willingness to learn how to identify and address operational challenges.
• Ability to work effectively as part of a team and collaborate with various departments.
• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred, but not strictly required for candidates with relevant experience.