Restaurant Concierge

Job description

Job Title: Restaurant Concierge Location: Coeur d' Alene Resort Status: Full-Time or Part-Time Do you love great food and helping people plan memorable moments? The Coeur d' Alene Resort is looking for a friendly, detail-loving Restaurant Concierge to join our Food and Beverage team. This is a behind-the-scenes role where you’ll be the go-to expert for Guests calling in to book everything from lakeside brunches to celebratory dinners at our award-winning restaurants. What You’ll Do Be the Guest’s Guide: Answer calls and assist Guests with reservations, special requests, and insider info on our restaurants. You’ll make planning a night out feel effortless and exciting. Manage the Flow: Book, update, and adjust reservations in real time across multiple venues using our booking platform. No walk-ins, no front desk stress—just smooth, organized scheduling. Deliver Exceptional Service: Recommend venues based on Guest preferences, answer questions about menus or events, and offer thoughtful suggestions that make each experience unforgettable. Team Communication Hero: Pass along key Guest details and special notes to the restaurant teams so they can deliver personalized, top-notch service. Stay in the Know: Keep up with menu changes, seasonal specials, and current happenings so you can speak with confidence and enthusiasm. What We’re Looking For A clear, upbeat, and professional phone voice Strong attention to detail and the ability to multitask Familiarity with reservation systems (OpenTable, Toast, Tock or similar is a plus) Calm under pressure, quick on your feet, and great with people Hospitality or call center experience preferred but not required Availability on weekends and holidays when Guests are most excited to dine out Why You’ll Love It Here At the Coeur d' Alene Resort, we don’t just serve meals, we create unforgettable experiences. As a Restaurant Concierge, you’ll be at the heart of it all, helping Guests plan their perfect dining moment. You’ll work in a fun, fast-paced office environment, be part of a team that supports each other, and grow your hospitality career with a company that values your voice - literally. Benefits: Daily Perks: Complimentary employee meals Free parking Uniforms provided with in-house laundry service 20% discount at all resort restaurants 10% discount at participating local businesses Free daily cruises (subject to availability) Discounted room and golf rates Health & Wellness: Medical, dental, vision, and life insurance (available to full-time employees after 60 days) Access to an on-site clinic exclusive to resort employees with benefit coverage Flexible reimbursement plan Retirement: 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment) Paid Time Off: After 6 months: 7 days After 1 year: 10 days After 2–4 years: 15 days After 5+ years: 20 days Holiday Pay: Time and a half for hours worked on Thanksgiving and Christmas Sound like your kind of job? We’d love to hear from you!