Restaurant Manager - Amanoi

Job description

Location Overview Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out. Role The Outlet Manager will lead the daily operation of assigned outlets, ensuring exceptional guest experiences, efficient team performance, revenue growth, and compliance with Aman standards. Responsibilities Manage daily outlet operations and maintain Aman service standards. Support the F&B Manager and represent the department in meetings when required. Prepare accurate reports, correspondence, and monthly outlet performance updates. Assist in developing and implementing F&B policies and operational improvements. Coordinate group dining, special events, and entertainment arrangements. Ensure outstanding guest service by building relationships, handling requests, and resolving complaints promptly. Identify opportunities to enhance guest satisfaction and operational efficiency. Support the team during busy service periods and lead by example. Promote hotel products and maximize revenue through upselling and suggestive selling. Maintain thorough knowledge of resort facilities, menus, and services. Ensure compliance with health, safety, security, and emergency procedures. Report hazards, incidents, and guest feedback in accordance with company procedures. Maintain cleanliness, hygiene, and proper maintenance standards throughout the outlet. Requirements Diploma or Bachelor's degree in Hospitality or a related field. Minimum 2 years of restaurant management experience in a luxury hotel or resort. Fluent in spoken and written English; additional languages are an advantage. Strong leadership, guest service, and team development skills. Good knowledge of restaurant operations, food safety, and cost control. Proficient in POS systems and Microsoft Office. Well-organized, detail-oriented, and able to work under pressure. Flexible to work shifts, weekends, and public holidays. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. Aman Global Complimentary Night Program. Single accommodation with full board at the Colleagues'Cafeteria. Laundry service. 12 Annual Leave Days. 44 hours per week and 11 public holidays a year. PTI Health Care Package for Employee and Immediate Family Members. Competitive Remuneration Package. Learning and development programmes through Aman. Year-end Bonus. If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.