Restaurant Manager - Enigma Restaurant & Q’s Bar

Job description

We are seeking an experienced and dynamic Restaurant Manager to oversee daily operations, lead a team, and ensure the delivery of exceptional food and beverage service. The ideal candidate is passionate about hospitality, has strong leadership skills, and is capable of managing both the front-of-house and bar operations efficiently. Key Responsibilities: Operational Management: Oversee the day-to-day operations of the restaurant and bar. Ensure compliance with health, safety, and hygiene regulations. Maintain high standards of food, beverage, and service quality. Staff Management: Recruit, train, and supervise front-of-house and bar staff. Create staff schedules and manage labor costs. Conduct performance reviews and promote team morale. Customer Service: Ensure an excellent guest experience through attentive service and a welcoming environment. Handle customer complaints and resolve issues promptly and professionally. Inventory & Cost Control: Manage inventory levels of food, beverages, and supplies. Control costs and minimize waste to meet profitability targets. Coordinate with suppliers and negotiate pricing when needed. Financial & Administrative Duties: Monitor daily revenue and expenses. Prepare sales and performance reports. Assist in budgeting, forecasting, and meeting financial goals. Entertainment & Ambience Oversight: Possess a good understanding of music trends, popular international artists and different entertainment genres suitable for diverse guest demographics. Work closely with resident live performers to schedule acts that align with the venue’s brand and target audience. Monitor and evaluate guest feedback related to entertainment and adjust programming accordingly. Ensure all entertainment activities comply with licensing and local authority regulations. Marketing & Promotion: Collaborate with marketing to develop promotions and events. Monitor online reviews and social media presence. Experience: Proven experience as a restaurant or bar manager (3+ years preferred). Strong leadership, organizational, and communication skills. Knowledge of food and beverage operations, POS systems, and inventory management. Familiarity with licensing laws, health and safety regulations. Ability to work flexible hours, including late nights and weekends. Preferred Qualifications: o Certification in Hospitality Management or related field. o WSET Beverage Service Certification. o Experience with event planning or private dining services.