Restaurant Server

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Restaurant Server Location Property-based Department Restaurant Property, if applicable N/A FLSA Non-Exempt Direct Supervisor Restaurant Manager Job Overview The Restaurant Server is responsible for providing exceptional food and beverage service to guests, ensuring a positive and memorable dining experience. This role involves taking orders, delivering food and beverages promptly, managing guest checks, and maintaining a clean and organized service environment. The Restaurant Server serves as a key point of contact for guests and plays an essential role in upholding service standards and guest satisfaction. This position operates in a fast-paced, high-volume restaurant environment requiring constant movement and guest interaction. Work is performed primarily indoors within restaurant and bar areas, with occasional outdoor exposure depending on the property. The role involves exposure to noise, uneven and potentially slippery surfaces, chemicals, and kitchen machinery, as well as handling hot plateware and service items. Success in this role requires strong communication skills, attention to detail, and the ability to deliver efficient, high-quality service under pressure. Job Responsibilities Guest Service & Order Management • Greet guests promptly and provide friendly, attentive service for their dining experience • Take accurate food and beverage orders and enter them into the POS system • Deliver food and beverages in a timely and professional manner • Ensure guest satisfaction by monitoring needs and responding promptly Service Execution & Efficiency • Maintain knowledge of menu items, specials, and beverage offerings • Coordinate with kitchen staff to ensure accurate and timely order delivery • Manage multiple tables efficiently in a high-volume environment • Assist with seating guests or supporting other service areas as needed Cash Handling & POS Operations • Accurately process guest checks and handle cash and credit transactions • Follow all check management and cash handling procedures • Ensure accuracy and accountability in all financial transactions Cleanliness & Organization • Maintain cleanliness of dining areas, including tables, service stations, and work areas • Ensure flatware, glassware, and plates are clean, polished, and properly stocked • Assist with opening and closing side work duties Product Knowledge & Guest Engagement • Maintain knowledge of all property amenities and on-site dining options • Provide recommendations and answer guest questions about menu offerings • Support suggestive selling to enhance the guest experience Job Requirements Education: High school diploma or equivalent required. Experience: Minimum 2 years of restaurant experience required; high-volume dining experience and full-service restaurant or hotel background preferred. Skills and Abilities: • Good food and beverage knowledge • Excellent communication skills for guest interaction and team coordination • Positive, friendly, and professional demeanor • Ability to deliver prompt and accurate service • Ability to handle cash and manage guest checks accurately • Strong attention to cleanliness and presentation standards • Familiarity with property amenities and dining outlets • Ability to multitask and work efficiently in a fast-paced environment • Ability to support multiple areas of restaurant operations as needed Certifications: Food safety and/or alcohol service certification preferred (or required per local regulations). Travel required: No travel required; position is fully property-based. Physical requirements: • Constant standing, walking, and balancing throughout shift • Frequent to constant bending, reaching, and use of manual and gross motor skills • Occasional to frequent crouching, pushing/pulling, and eye-hand coordination • Frequent carrying/lifting up to 10- 25 lbs.; occasional lifting up to 50 lbs. • Ability to safely carry food and beverage items in a busy service environment This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.