Restaurant Supervisor

Job description

Company Description About Our Hotel Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty. Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you. Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime Job Description Fairmont Mount Kenya Safari Club has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025. The main responsibility of the Supervisor is to assist the Food and Beverage outlets Manager in delegating duties & responsibilities to service staff. Provide a friendly welcome for guests, to answer telephones, to control the flow of guest to various stations in the restaurant. Provide excellent service and good relation with guest. Handle guest complaint. Train and supervise staff to follow the F&B standards Key Responsibilities Demonstrates Fairmont F&B standards in all interactions. Ensures that the standards of Fairmont Hotels & Resorts are maintained and highly implemented. Supervises, coordinates and gives directions to the entire team of colleagues in a very efficient and correct manner. To promote good relationship to the guests and colleagues. Control and analyzes the level on: Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment and Grooming Standards Updating all colleague logs/ files. Participate in service as necessary in accordance with the restaurant needs. Ensure hotel grooming and personal appearance standards are met. Control stocks for daily use in the restaurant to ensure restaurant’s service requirements are met. Control breakage, waste and spoilage. Ensures Safe and Healthy work environment for all the guests and the colleagues. Conduct all administrative work required. Maintaining the restaurant’s cleanliness as well as ensuring all maintenance needs are looked after. Checks expiry dates and non-dated products on a daily basis. Schedules Guest Reservations and arranges for private function or special party. Checks opening and closing duties assigned to all colleagues. Maintains log book on day-to-day bases. Conduct shift briefing. Performs job related duties and special project assigned. Ensures that the restaurant maintains the high-quality service standards are implemented. Performs daily checks on staffing level, quality control, maintenance, cleanliness. Establishes guest data. Ensures that the unique services of the restaurant are well maintained, e.g., by doing table checks. Updates the Communication Board. Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty. Make sure that all open food and beverage items are dated and covered. Follows Hotel’s telephone etiquette standards. Follows Occupational Health & Safety regulations. Reports suspicious people, parcels, and behaviors to Security. Ensures adherence to Fairmont’s Code of Ethics. Qualifications Diploma or Degree in Hospitality Management, Food & Beverage Management, Hotel Management, or a related field from a recognized institution. Minimum of 2–5 years’ experience in Food & Beverage operations, with at least 1–2 years in a supervisory role within a reputable hotel or upscale restaurant. Strong understanding of luxury hospitality service standards and restaurant operations. Knowledge of food and beverage service procedures, guest relations, and restaurant supervisory practices. Proven leadership and team supervision skills with the ability to motivate and manage colleagues effectively. Excellent communication and interpersonal skills. Ability to handle guest complaints professionally and ensure high guest satisfaction levels. Experience in stock control, inventory management, and minimizing breakage, spoilage, and wastage. Good administrative and organizational skills including report writing, log maintenance, scheduling, and record keeping. Knowledge of Occupational Health & Safety standards, hygiene, sanitation, and food safety procedures. Ability to conduct shift briefings and ensure grooming and operational standards are maintained. Experience in handling reservations, private dining arrangements, and special events is an added advantage. Familiarity with POS systems and basic computer applications such as Microsoft Office. Strong problem-solving and decision-making skills. Ability to work flexible hours including weekends, holidays, and shifts. Professional appearance and grooming in line with luxury hotel standards. Additional Information Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction. Working with a hotel rich in history and known for exemplary services while growing your career. Work and learn in a magical luxury property.