OVERALL PURPOSE OF THE ROLE: Responsible for the effective and efficient operations of the Charlotte Tilbury brand at Nordstrom. An ambassador for the Charlotte Tilbury brand, this position will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Responsibilities also include anticipating needs while executing with excellence the sales, events, merchandising, operations, among other tasks in this position.MAIN DUTIES AND RESPONSIBILITIES:SalesDrive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.Customer ServiceTake every opportunity to extend exceptional customer service beyond the in-store experience.Lead by example always to promote the Tilbury Touch and exceptional customer serviceEnsure that the counter is ‘customer ready’ from open to close of businessMaintain the required inventory levels and accurate stock filesImplement visual merchandising, new launch displays and collateral placement as directed by the marketing teamEstablish and develop a cooperative and mutually respectful relationship with the store retail operations teamProactively suggest win-win opportunities to drive sales within storeMaintain excellent counter hygiene standardsOpen availability to work during peak days.Maintain the store standards and policies at all times
OVERALL PURPOSE OF THE ROLE: Responsible for the effective and efficient operations of the Charlotte Tilbury brand at Nordstrom. An ambassador for the Charlotte Tilbury brand, this position will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Responsibilities also include anticipating needs while executing with excellence the sales, events, merchandising, operations, among other tasks in this position.
MAIN DUTIES AND RESPONSIBILITIES:
- Sales
- Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
- Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
- Customer Service
- Take every opportunity to extend exceptional customer service beyond the in-store experience.
- Lead by example always to promote the Tilbury Touch and exceptional customer service
- Ensure that the counter is ‘customer ready’ from open to close of business
- Maintain the required inventory levels and accurate stock files
- Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
- Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
- Proactively suggest win-win opportunities to drive sales within store
- Maintain excellent counter hygiene standards
- Open availability to work during peak days.
- Maintain the store standards and policies at all times
OUR STORYWith over 27 MAGICAL years in the beauty industry, Charlotte Tilbury MBE - the world’s No1 makeup artist - launched her ICONIC beauty company in September 2013 to record-breaking results and critical acclaim. The success since has been truly phenomenal. The award-winning collection of magic makeup and skincare innovations is adored by supermodels, starlets, entrepreneurs & icons. It is one of the fastest growing beauty companies GLOBALLY, has won countless awards and has broken records across countries, channels and categories. We have SO many exciting opportunities for you to join the Dream Team. OUR PEOPLEAt Charlotte Tilbury Beauty, we love what we do and strive to be the best. Dare to dream it, dare to believe it, dare to do it! Join our team of LIMITLESS THINKERS and RULE BREAKERS and help make beauty dreams come true ALL around the world! We can’t wait to hear from you!
OUR STORY
With over 27 MAGICAL years in the beauty industry, Charlotte Tilbury MBE - the world’s No1 makeup artist - launched her ICONIC beauty company in September 2013 to record-breaking results and critical acclaim. The success since has been truly phenomenal. The award-winning collection of magic makeup and skincare innovations is adored by supermodels, starlets, entrepreneurs & icons. It is one of the fastest growing beauty companies GLOBALLY, has won countless awards and has broken records across countries, channels and categories. We have SO many exciting opportunities for you to join the Dream Team.
OUR PEOPLE
At Charlotte Tilbury Beauty, we love what we do and strive to be the best. Dare to dream it, dare to believe it, dare to do it! Join our team of LIMITLESS THINKERS and RULE BREAKERS and help make beauty dreams come true ALL around the world!
We can’t wait to hear from you!
