Retail Assistant

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of. ⚪ Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. 🟡 Your New Role ‍ Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for enthusiastic and customer‑focused Retail Associates to bring this experience to life on the shopfloor every day. In this role, you’ll be the face of the store — welcoming customers, delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods. Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku. ‍ 🔵 Your Role Accountabilities: Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued. Create memorable, personalised experiences that inspire customers to return again and again. Engage customers confidently, offering product knowledge and assistance to support their visit. Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting. Work with pace and efficiency to replenish stock and maintain product availability throughout the day. Support back‑of‑house activity, including delivery processing, stock organisation and replenishment. Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times. Follow all health & safety, loss prevention and cash handling procedures. 🟣 Skills and Qualifications ‍ Passion for delivering great customer service. Positive, friendly and enthusiastic attitude. Ability to work at pace whilst maintaining accuracy and attention to detail. Strong teamwork and communication skills. Comfortable working in a fast‑paced, customer‑facing environment. Willingness to work across shopfloor and back‑of‑house areas. Retail experience is helpful but not essential — full training will be provided. 🔴 Working Pattern ‍ This is a full-time (40 hours per week), fixed-term position (ending 10th January 2027), on a seven-day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm. Before applying, please ensure you are available to attend our Assessment Centre in London on 11 September 2026, as attendance is a mandatory part of the selection process. #RETAILHP Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. ‍