Retail Assistant Store Manager

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical?​ Job Description (Principal Accountabilities) Analyze Store Performance Metrics: Monitor daily sales and service KPIs to identify performance gaps (target: 100% reporting accuracy) by extracting data from retail systems and preparing weekly dashboards for Centre Managers to drive informed decision-making. Optimize Inventory Management: Manage stock levels for devices and SIMs to prevent stock-outs (target: Enhance Customer Experience (CX): Review customer satisfaction scores (NPS/tNPS) to improve service quality (target: achieve >80% satisfaction) by analyzing feedback trends and recommending process improvements to the frontline team based on real customer needs. Ensure Operational Compliance: Audit store processes against standard operating procedures (SOPs) to mitigate risks (target: zero critical audit findings) by conducting monthly self-assessments and verifying documentation for cash handling and registrations. Support Retail Marketing Campaigns: Coordinate the rollout of in-store promotions to drive footfall and sales (target: 100% on-time execution) by ensuring marketing collateral is displayed correctly and staff are briefed on new offers to Celebrate Winning Together. Manage Administrative Operations: Handle store-related procurement and facilities maintenance to ensure a conducive environment (target: 24-hour resolution for minor issues) by liaising with vendors and internal facilities teams to Keep It Simple. Facilitate Staff Training Data: Track team training completion rates to ensure workforce readiness (target: 100% compliance) by monitoring learning management systems and scheduling necessary refreshers for retail staff to maintain high service standards. Skill level and requirements Retail data analytics and reporting (Intermediate) Inventory and stock management (Intermediate) Customer Experience (CX) analysis (Intermediate) Retail SOP compliance and auditing (Intermediate) Stakeholder and vendor management (Beginner) Proficiency in Retail POS systems and MS Excel (Experienced) What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account. Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.