Retail Assistant Store Manager, Community Focus (Citadel Outlets)

Job description

The Assistant Store Manager (ASM) of Community is a key leader at Vuori, partnering with the General Manager to drive sales performance, elevate the customer experience, and develop a high-performing team. This role is centered on building meaningful customer connections while authentically representing Vuori’s brand values through strong product knowledge and a positive, engaging approach. Beyond core retail leadership, the ASM of Community is instrumental in shaping and executing community-focused initiatives that position the store as a destination for both shopping and shared experiences. By connecting with the local community and bringing the brand to life through impactful activations, this role helps drive customer loyalty, engagement, and long-term store success. Beyond community leadership, you deeply understand how systems within our business impact one another and uphold all product operations and visual merchandising SOPs and working routines. You inspire and grow high-performing teams, foster a positive and inclusive work environment, and empower your people to consistently deliver results across all of our retail priorities. Community Lead the planning and execution of community programs that connect the store to the local fitness, wellness, and lifestyle community. Partner closely with the HQ Community Manager to develop, evolve, and execute initiatives that align with brand standards and support business goals. Represent Vuori with authenticity and professionalism in the store, at team sweats, and at community events. Ensure every community touchpoint reflects the Vuori brand, values, and customer experience standards. Build and maintain strong relationships within the local active and wellness community through consistent participation in team sweats, events, and partnerships. Lead community as a core part of the store’s culture, ensuring every team member understands their role in delivering exceptional community experiences. Inspire and engage the store team to take ownership of community initiatives, driving excitement, accountability, and consistent execution. Represent Vuori with authenticity and professionalism in the store, at team sweats, and at community events. Ensure every community touchpoint reflects the Vuori brand, values, and customer experience standards. People Support the General Manager in promoting a culture of excellence, emphasizing open communication, trust, respect, punctuality, accountability, and commitment to role responsibilities among staff members. Partner with the General Manager to implement hiring, onboarding, and ongoing training, development, engagement strategies for store employees Champion a safe and healthy work environment by proactively identifying, assessing, and mitigating potential hazards or risks, and implementing best practices and safety protocols. Customer Experience Take proactive ownership of the sales floor and sales team to ensure that customer experience remains the top priority, fostering a customer-centric environment where every interaction is meaningful and memorable. Empower employees to make decisions and resolve customer issues independently, while providing guidance and support as needed. Product Assist in the implementation of product operations initiatives to enhance efficiency in inventory management and product handling. Lead the execution of daily and weekly product operations tasks, including inbound and outbound product shipments, role modeling and upholding Vuori’s SOPs. Assist in the implementation of visual merchandising initiatives, including new product flips, mannequin looks, in season product management, and overall in-store standards. Finance & Labor Assist the General Manager in schedule and labor management, adhering to all company scheduling best practices and applicable local and state labor laws Assist in management of store expenses, fully utilizing allocated budget to recognize team performance and drive business results. Who you are: Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day. 4+ years of progressive leadership or supervisory experience, showcasing the ability to effectively lead and inspire a team towards achieving common goals. Proven ability to create and maintain effective communication channels with key stakeholders, including HQ partners, team members, and external partners, to drive alignment and facilitate collaboration. Strong prioritization and time management skills, with event planning and management a plus. Established track record in retail sales leadership, driving sales targets through strategic planning, execution, and team motivation. Exceptional communication and interpersonal skills, excelling in the art of coaching, motivating, and mentoring team members to consistently deliver outstanding performance. Comprehensive understanding of retail operations, including expertise in inventory management, visual merchandising principles, and implementation of highly effective sales techniques. Demonstrate exemplary leadership qualities that align with Vuori's culture, with a strong commitment to fostering a supportive and collaborative team environment. Commit to upholding Vuori's brand standards and values, promoting sustainability, wellness, and community engagement across all store operations. Our investment in you: At Vuori, we’re proud to offer the following to our employees: Health Insurance Savings and Retirement Plan Employee Assistance Program Generous Vuori Discount & Industry Perks Paid Time Off Wellness & Fitness benefits The hourly range for this role is $23.30/hr - $27.30/hr, plus team pooled commission. Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines. Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.