Retail Attendant

Job description

A NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe. Duties and Responsibilities: Customer Service: Consistently deliver the best possible customer experience by ensuring timely, courteous service, preparedness and cleanliness - Provide prompt, friendly and courteous service to customers at all times - Address all customer product and service needs, requests and concerns promptly - Consistently maintain and replenish supplies in service areas - Train and assist new personnel in delivering optimal service, machinery techniques and processes of operation Communication : Manage information in order to maintain and improve service satisfaction, teamwork and operational effectiveness - Direct all customer complaints beyond scope of position to Supervisor or appropriate department - Report customer feedback to Supervisor - Identify and request any repairs necessary to working equipment - Report supply or equipment deficiencies to Supervisor - Identify and recommend opportunities for improving service or operational performance to Supervisor Operations: Consist of various cash handling processes and procedures including but not limited to: Retail Sales, Valet Service, Programs Sales, Lottery Sales and Cash Advance Services. Retail and Program Services: - Pick up, count and verify floats on a daily basis - Assist customers with retail purchases in Gift Stores - Assist in merchandising of product in stores - Assist in monitoring inventories and reporting any product need - Collect payment for all goods and accurately entering sales in to point of sales system - Completing daily inventory sheets reflecting program sales - Prepare and count deposits and reconcile variances at completion of shift - Assist in counting closing inventories - Complete and submit all required closing documentation Valet Services: - Pick up, count and verify floats on a daily basis - Collect payment for valet services and accurately entering in sales into point of sales system - Communicate via radio to valet runners - Completion of daily tracking sheets and organization of all complimentary voucher received by customers - Prepare and count deposits and reconcile variances at completion of shift - Complete and submit all required closing documentation Lottery: - Pick up, count and verify floats on a daily basis - Accurately process all customer transactions through OLG lottery terminal and point of sale systems - Accurately process all customer payouts (winnings) through OLG lottery terminal and point of sales systems - Count and verify all instant scratch ticket inventories. Daily completion of individual scratch ticket inventories tracking sheets - Ensure adherence to all applicable government regulatory or regulations as per the Ontario Lottery and Gaming and/or the Alcohol and Gaming Commission of Ontario and the policies defined by Woodbine Entertainment Group - Collect payment for all lottery sales (online and instant lotteries) and accurately enter into point of sales system - Communicate directly with Ontario Lottery and Gaming (OLG) - Prepare and count deposits and reconcile variances at completion of shift - Complete and submit all required closing documentation Cash Advance: - Accurately processing customers debit and credit cards and processing all necessary service charges related to cash advance services - Accurately checking customers personal identification to ensure polices and procedures of Woodbine Entertainment Group are being adhered to - Ability to communicate policy and procedure to customers in reference to personal identification and cash advance processes - Ability to identify and confiscate fraudulent credit cards and immediately report to Security and Management - Accurately processing customer transactions through cash dispensing unit - All transactions processed via the cash-dispensing unit are the sole responsibility of the attendant. Attendants will be financially responsible for all cash shortages/discrepancies - Recording of all necessary information on all merchant receipts - Communicate directly with Payment Tech and Internal IT department if needed - Complete and submit all required closing documentation Experience/Training/Special Skills/Education Required: - Proven ability to deal professionally and courteously with customers - Thorough understanding of methods, machinery and techniques involved in cash handling and processing - Working knowledge of cash register and tendering procedures - Proven accuracy in performing basic mathematical calculations - Ability to communicate effectively in English (oral and written) - Ensure uniform and appearance consistently comply with WEG standards - Consistently uphold and demonstrate safety rules and standards as designated by Operational Department and Woodbine Entertainment Group - Able to work in noisy environment - Ability to stand / walk for 8 – 9 hour periods - Available to work all shifts Reason for vacancy: Replacement Pay: $17.60 - $17.72/hour We use AI-powered resume screening software to help identify qualified candidates based on the criteria in this job posting. All applications prioritized by the system are subsequently reviewed by our hiring team to ensure a fair and human-centered selection process. Diversity, Equity, Inclusion and Belonging Be Yourself. We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.