Retail Clerk

Job description

Position: Retail Clerk Location: Guelph, Ontario Level: Individual Contributor Benefits and Perks: At Sleeman Breweries, you’ll have access to benefits that support you today and help you plan for tomorrow: ● Competitive compensation ● RRSP-matching program to help you save for retirement ● A commitment to work-life balance ● Benefits coverage for partners and kids ● Parental leave top-up for primary and secondary caregivers ● Employee product credit ● Tuition reimbursement program for eligible employees ● Employee and family assistance program ● Discount program with access to perks from big brands and local favourites ● Professional development opportunities including mentorship and leadership development If you require an accommodation or an accessible format at any stage of the application or hiring process, please let the recruitment team know. We are committed to providing an inclusive and accessible experience for all candidates. Why Join Sleeman Breweries? What’s your story? Ours is about pushing boundaries to create Canada’s third-largest brewery known for unique craft and world-class brands enjoyed across the country. As part of Sapporo Breweries, our story includes Sleeman Breweries in Ontario, Okanagan Spring Brewery in B.C., Wild Rose Brewery in Alberta, and Unibroue in Quebec. When you join Sleeman Breweries, you join a company deeply committed to quality, sustainability, and creating an outstanding employee experience. People here care about what they do and the people they work with. Write your next chapter with us at Sleeman Breweries. Get an inside look at what it’s like working at Sleeman Breweries by following @LifeAtSleeman on Instagram Purpose and Impact Our story is about more than great beverages, it's about people, pride, and progress. As a Retail Clerk, you will create exceptional customer experiences through retail, hospitality, and brewery tour operations while representing the Sleeman brand. Your contribution helps drive customer satisfaction, support brewery retail operations, and strengthen the connection between our consumers and our products. Schedule: Part-time, up to 15 hours per week. Wage: starting at $22.67 per hour Responsibilities Customer Experience & Sales Deliver exceptional front-line customer service to external customers and Sleeman employees through in-person, phone, and email interactions. Process beer and merchandise sales accurately for internal and external customers while ensuring a positive customer experience. Respond to customer inquiries, provide product recommendations, and resolve customer concerns in a professional and timely manner. Serve patrons in the taproom and patio while promoting responsible beverage service practices. Retail Operations & Inventory Management Perform opening and closing procedures, including till balancing and daily operational checks. Maintain inventory levels and merchandising standards for beer, apparel, glassware, promotional products, and other retail items. Process customer purchases accurately and maintain cash-handling controls. Manage empties collection and reconciliation activities in accordance with established procedures. Product Handling & Distribution Assist customers with loading cases of beer and kegs into vehicles when required . Complete home beer deliveries through the Retail Outlet while delivering excellent customer service. Safely handle, move, and store products in support of retail operations. Operate low-lift equipment following training and certification requirements. Safety, Quality & Compliance Adhere to food safety requirements applicable to the role and report non-conformities. Follow Smart Serve, health and safety , and company policies and procedures. Maintain a clean, safe, and welcoming retail, taproom, patio, and tour environment for customers and employees. Skills and Qualifications (Required) Must be at least 19 years of age or older. Strong interpersonal and customer service skills with a commitment to delivering a superior customer experience. Excellent communication and public speaking skills. Ability to effectively manage multiple priorities in a fast-paced environment. Ability to lift up to 160 lbs. Valid Smart Serve Certificate. Valid Class G driver's licence with a clean driving record. Ability to work independently and collaboratively as part of a team. One (1) year of cash-handling and key-holder experience, preferably within the food and beverage industry, is strongly preferred. Previous retail and customer service experience is strongly preferred. Digital media experience is considered an asset. Ability to operate low-lift equipment; training and certification will be provided. Work Environment (Hybrid/Onsite) This position is Onsite and requires regular interaction with customers in the retail store, taproom, patio, and brewery environment. The role includes standing for extended periods, lifting and moving product, completing deliveries, and working evenings, weekends, and holidays as required by business needs. Think you have what we need but your credentials don’t perfectly line up? That’s OK! We know that some job seekers miss opportunities if they think their qualifications don’t fit. If you believe your skills and experience can make a difference here, we encourage you to apply! Our Commitment to Diversity, Equity and Inclusion At Sleeman Breweries, we believe that better beer, and better workplaces, happen when people feel welcomed and valued for the differences they bring. We are committed to fair hiring practices free from discrimination, and we encourage applications from all qualified candidates. We use AI to support parts of our recruitment process; however, hiring decisions are always made by people and aligned with our commitment to fairness, consistency, and equal opportunity. BETTER BEER. BETTER PEOPLE. GETTING BETTER We thank all candidates for their interest however only those selected to proceed will be contacted.