Retail Excellence Manager

Job description

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to: Grow your career with tailored development programs Make your mark in a high-performing, values-led team Thrive your way with flexible work options About the Opportunity What if your work could help shape the way thousands of shoppers experience their local store? At Metcash Food , we’re passionate about backing the independent retailers who are at the heart of communities across Australia and New Zealand. Supporting more than 1,600 independently owned stores, our role is to help retailers be at their best — and that’s where you come in. As Retail Excellence Manager , you’ll be the person connecting strategy with execution. You’ll make sure the right people, resources and priorities are in the right place at the right time, helping stores deliver great customer experiences and strong retail standards. In this Role, You Will: Turn strategy into action — translate customer segmentation, JBPs and store plans into smart workforce and resource plans. Optimise for impact — manage schedules, routes and priorities, balancing customer needs with state and national business priorities. Drive retail excellence — lead the planning and execution of Channel Standards, Operational Excellence Programs and Food Safety Audits. Spot what others might miss — use data, store insights and performance trends to identify risks, opportunities and systemic issues. Connect the dots — partner with Account Management, Merchandise, Operations and national teams to turn insights into better execution and outcomes. Leading initiatives that build stronger retail capability and performance across the independent network. You’ll bring: Strong experience in strategic planning, workforce or resource allocation, ideally within retail, FMCG or a customer-facing environment. A commercially minded and analytical approach, with the ability to prioritise based on customer and business impact. Exceptional stakeholder management and influencing skills, with confidence working across state and national teams. A collaborative leadership style and the ability to bring people together, navigate change and get things done. A genuine understanding of retailers, shoppers and what makes great store execution. What’s on Offer 🏖️ Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day 📚 Career Growth: Endless learning and development opportunities 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025) 🧠 Mental Health: Gold accreditation by Mental Health Australia 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited About Us Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support. We’re committed to diversity, inclusion, and sustainability - and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected. Join us and be part of something bigger! #INFLA #LI-SS1