Retail Experience Officer

Job description

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Retail Experience Officer Role Exposure: Develop an in-depth understanding on the analytics, branding, communication, technology, and marketing operations of the Bank Hone your leadership skills and build a competitive profile for a rewarding career as an officer of the Bank Take part in an extensive career progression and learn from the best Bankers in the industry Job Summary: Contributes to the implementation of marketing strategies for the assigned Business Unit while serving as a Culture Champion, helping reinforce the Bank's values, customer-centric culture, and brand promise through impactful marketing initiatives and stakeholder partnerships. Specific Duties & Responsibilities Serves as a Culture Champion by promoting and embedding the Bank's core values, customer-centric mindset, and collaborative culture across marketing initiatives, campaigns, and stakeholder engagements. Advocates for a high-performance and inclusive work environment by fostering teamwork, accountability, innovation, and employee engagement within cross-functional project teams. Ensures that marketing campaigns, communications, and brand initiatives consistently reflect and reinforce the Bank's culture, purpose, and values. Supports organizational culture-building and change management initiatives by actively participating in and promoting employee engagement programs and corporate activities. Qualifications: Possess a minimum of 5-10 years of relevant work experience, preferably within the financial industry Strong communication, stakeholder management, and negotiation skills for successful client relations Demonstrated expertise in conceptualizing marketing strategies and a proven track record of effectively executing these strategies in alignment with the department's budget, timeline, and expectations Exceptional project management skills, including the ability to coordinate and collaborate with cross-functional teams Proficiency in leveraging marketing tools and technologies to enhance event outcome A creative mindset with a keen eye for detail, ensuring that project leave a lasting impression Experience in post-project analysis and reporting to measure the impact and improve future strategies Strong advocate of customer-centric culture and service excellence Ability to influence and drive organizational culture across business units Other Details: Rank: Junior Officer Unit: Analytics, Brand, Communications and Technology Group / Corporate Affairs Division Location: GT Tower, Makati City