Retail & Experience Supervisor - Tasting Room, Gray Monk

Job description

#BeExtraordinary At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day. Who We Are We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience. If you love hospitality, enjoy connecting with people and are ready to take the next step in your career, this is an opportunity to grow your leadership experience in a unique winery environment. As Retail and Experience Supervisor, you’ll be part of creating memorable guest experiences through wine tastings, tours, retail, Wine Club and special events. You’ll work alongside an experienced Retail & Experience Manager while gaining exposure to the many facets of winery tourism and direct-to-consumer business. This is a hands-on role for someone who enjoys being part of a team, leading by example and making every guest interaction count. What teammate is responsible for in this role - • Support and supervise the Tasting Room team, helping create a positive and high-performing team environment. • Deliver exceptional guest experiences through tastings, tours and knowledgeable wine recommendations. • Lead group tours and support the delivery of special events and Scenic Sip Wine Trail activations. • Support retail and Wine Club sales and help the team achieve revenue targets. • Assist with staff scheduling, daily task assignments, coaching and team performance. • Maintain engaging retail merchandising, seasonal décor and product presentation. • Coordinate group bookings and ensure a seamless experience for guests across the winery and restaurant. • Develop strong knowledge of current and library wines, tours, restaurant offerings and Wine Club benefits. • Manage Wine Library inventory and support retail inventory, receiving and stocking. • Coordinate direct-to-consumer wine orders, including pick, pack and shipping. • Support day-end cash reporting and ensure retail operations follow established procedures. • Maintain a clean, safe and welcoming environment for guests and team members. What experiences and knowledge you will bring to this role - • 2+ years of experience in retail, hospitality, tourism, customer service or a related environment, with supervisory or team leadership experience preferred. • Experience in a winery, hospitality, tourism or premium retail environment is an asset. • A genuine interest in wine and creating exceptional guest experiences. • Strong communication and interpersonal skills. • An outgoing, enthusiastic and professional approach. • The ability to stay calm, organized and positive in a fast-paced environment. • Strong multitasking and problem-solving skills. • Comfort using technology, POS and scheduling systems; experience with LS Retail or Dayforce is an asset. • Wine education such as WSET, ISG/CAPS or CMS is an asset. • Availability to work evenings, weekends and holidays as required. Most importantly, we’re looking for someone who is curious, eager to learn and ready to grow their leadership skills while helping our guests have an extraordinary experience. #APSJ We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. Accommodation: Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email Equal Opportunity Employment: At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. This role is being posted to fill an existing vacancy.