Retail & Fleet Assistant Manager

Job description

Redwood Credit Union is seeking an Assistant Manager of Retail and Fleet who will form a wide variety of management and sales duties in the day-to-day sales and service leadership of the dealership. Research, locate, and sell a variety of vehicles to Business Members in the purchase of new, pre-owned, and brokered vehicles, while simultaneously providing sales management to a team Auto Sales Advisors. **Key Responsibilities** **Retail Management:** o Work with sales and service team members to ensure a timely and seamless purchase process for Members and guests. o Demonstrate and train both service and product-knowledge standards. o Assist in leading regular huddles with RCUAS team members. o Assist in managing the CRM platform to ensure proper follow up, retention of Members and to seek out new prospective sales and Member growth. o Motivate, counsel, coach and monitor the performance of the RCUAS sales and service team. **Fleet Auto Sales:** o Sell vehicles to business Members. o Sell mechanical breakdown warranties, guaranteed auto protection coverage and other aftermarket related items. o Prepare paperwork for the sale of the vehicle and loan. o Research and solve Member problems and complaints in an accurate and timely manner. o Perform all functions in a security conscientious manner. **Administrative and Support:** o Assist with completion of monthly reports and other tasks as needed. o Create and submit invoices for payment for repairs, smog certifications and other reconditioning items on repossessed and in- stock vehicles. o Ensure the immediate collection of sales proceeds on each vehicle sold. o Lead and assist Auto Advisors to ensure sales paperwork is complete and organized. o Responsible for moving cars and organizing dealership lot. o Assure the close out of all deals sold at RCU Auto Services. o Manage Sales Advisor’s dealership and branch schedule, to ensure appropriate coverage. o Partner with Assistant Manager in tracking and forwarding internet leads to Sales Advisors. **Other Functions:** o Visit businesses and branches to promote auto buying fleet services. o Promote business and fleet services at community and other types of events. o Work in conjunction with Business Services to grow and support Business Members. o Assist in the continuous growth of dealer relations to enhance broker business. **Join us and discover why you'll love working at Redwood Credit Union!** **ABOUT REDWOOD CREDIT UNION (RCU):** At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. **Why work for Redwood Credit Union?** • 21st largest credit union in the U.S. and the largest financial institution based in the North Bay • Recognized by Newsweek as one of "America's Best Credit Unions 2026" • Awarded a 5-Star Bauer Rating • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026" • Top Corporate Philanthropists (#24) - San Francisco Business Times • Voted Best Places to Work in the North Bay 20 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S. ### Minimum Qualification: Knowledge, Skills and Abilities - Knowledge of automobile loans. - Knowledge of selling automobiles and/or other vehicles. - Experience and knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP), along with all aftermarket products. - Experience with DMV paperwork with the ability to complete and submit appropriately. - Ability to process vehicle sales paperwork. - Ability to collect trade-in titling documents and loan payoff information. - Excellent service skills. - Skill in the operation of a PC with word processing and spreadsheet software and internet access. - Ability to communicate effectively both verbally and in writing. - Ability to manage time efficiently and effectively. - Ability to follow through on tasks. - Ability to coordinate a variety of activities simultaneously and prioritize work. - Ability and desire to work in a team environment. - Ability to establish and maintain effective working relationships with a diverse group of people. - Ability to work weekends. ### Licenses and Certifications - Ability to qualify for DMV Salesperson License. - Ability to maintain a valid California Driver’s License. - Ability to maintain a Notary certification. - Ability to maintain insurance under RCU Auto Services insurance policy.