Retail IT Ops France

Job description

**DIM Brands International (DBI)** is an environmentally & socially responsible marketer and manufacturer of underwear under some of the strongest brands in the world (DIM, Nur Die, Lovable, Abanderado …) for the whole family. DIM is the market leader in the French market and the favorite brand of French consumers, Nur Die is market leader in the German Mass market, La Senza is market leader in women underwear in Canada, Lovable is a strong second in the Italian lingerie market. We are proud to be part of Regent group, including other fashion brands such as Petit Bateau (Kids Wear), Club Monaco (Designer Men’s and Women’s clothing), Bally (a luxury leather good brand), Escada (a luxury brand for women’s fashion). Founded in 1960, DBI has a long tradition of innovation and excellence. Since 2022, the company has regained its independence and intends to accelerate its growth by relying on a clear strategy based on four axes: the development of its leading brands, a strong program of product innovations, a strong omnichannel strategy and a continuous operational excellence program. “Simplification and Scale” is our strategic motto. Our ambition is to open a new cycle of profitable growth and bring the DIM brand to its full global potential. DBI headquarter is in Rueil-Malmaison, greater Paris area, with subsidiaries across Europe (DACH, Italy, Iberia, Eastern Europe). Its Supply Chain center (manufacturing and logistics) is based in Autun, Burgundy, where more than 5 billion tights have been produced since DIM was founded! Moreover, we are deeply committed to a dynamic ESG strategy, structured around 3 pillars: Planet, Product, People. **Position Overview** Ensure stable day-to-day support for retail applications in France, with a strong focus on issue resolution, user support and service continuity for stores and business teams. **Core Responsibilities** - Provide first-line functional support for retail application incidents and requests in France. - Coordinate issue resolution with business users and adjacent IT teams. - Act as the primary point of contact for retail operations, facilitating cross-functional alignment between stores, business teams and IT. - Monitor recurring issues and propose practical improvements to support quality and service performance. - Maintain clear documentation of processes, known issues and support routines to reduce key-person dependency. **Candidate Profile** - Minimum two years of experience in retail application support, ideally with Cegid Y2 or Shopify. - Hands-on, service-oriented and comfortable working close to store operations. - Structured, solution-oriented and able to prioritize incidents and requests effectively. **Hard Skills** - Understanding of basic database architecture and data management concepts. - Familiarity with functional data flows and retail application processes. - Basic understanding of standard retail store infrastructure models. - SQL knowledge recommended. - Familiarity with Waterfall, Agile and Lean project management methodologies. **Soft Skills** - Customer-oriented mindset with strong focus on end users and store teams. - Problem-solving mindset and practical approach to incident resolution. - Clear communication with technical and non-technical stakeholders in French and English. - Strong stakeholder management across store managers, district and area managers, infrastructure and IT teams. **Location and Reporting** Based in Rueil. Internal replacement role reporting to the Retail Service Application Manager, supporting French retail operations and coordinating with DTC IT stakeholders. **Language Requirements** Mandatory: French and English **The position is based in Rueil-Malmaison and requires physical presence at the workplace. Our headquarters is accessible via the RER A line, a few kilometers from Paris, in a modern complex surrounded by green spaces.**