Retail Key Holder, San Bruno, #1446

Job description

BevMo! by Gopuff is seeking a **Key Holder** for our Retail Operations team. This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume and provide support for new employees, providing excellent customer service while driving sales. ### Responsibilities: - Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services - Arrive early to open the store and leave late to close the store - Will assist the store in periods of high volume and provide support for new employees - Knowledge of in house products to provide customers with recommendations - Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies. - Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits. - Operating scanners, cash registers, and other electronics - Follow proper age verification policies - Ensuring all prices and quantities are accurate and providing a customer receipt - Processing refunds and exchanges - Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures. - Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms - Train new employees on store procedures, product knowledge, and customer service standards ### Qualifications: - 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience - Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc. - Basic math skills and proficiency in cash handling - Team-oriented mentality - Ability to lift up to 49 pounds - High School Diploma or equivalent ### What We Offer: - Medical/Dental/Vision Insurance (for full-time employees) - 401(k) Retirement Savings Plan - 25% employee discount & FAM Membership - Vacation and Sick Time for eligible employees - EAP through AllOne Health (formerly Carebridge)