Retail Lead, Gift Shop Operations

Job description

Company Description Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always! At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do. We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve. Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care. Job Description Reporting to the Manager, Business Development and Retail Operations, the Gift Shop Operations Lead oversees daily operations of the Oakville Trafalgar Memorial Hospital (OTMH) Gift Shop and Convenience Store, ensuring strong financial performance and excellent customer experience. Key responsibilities include supervising and training Volunteers and Gift Shop Staff, managing purchasing and inventory, analyzing sales and buying trends, maintaining accurate sales records and overseeing merchandise quality, pricing and profitability. Qualifications College Certificate/Diploma or Equivalent along with a minimum of five (5) years Retail Management experience Relevant experience in the retail sector, including managing teams and working with Volunteers in a customer‑focused environment. Excellent communication and organizational skills, with the ability to multi‑task, work independently and collaborate effectively as part of a retail team. Demonstrated leadership skills, including the ability to motivate, coach and support staff and volunteers through change and shifting priorities. Creativity and experience in merchandising, pricing, inventory control and POS system operation. Strong financial skills, including accurate cash handling, reconciliation and basic accounting knowledge. Proficiency with Microsoft Office and comfort using technology to support daily operations. Mature, professional and supportive attitude toward Patients, Visitors, Volunteers and Staff Additional Information Hours: Monday to Friday, 7.5 hour shifts, Between 8:30am and 6:00pm (Hours are subject to change based on operational needs) Salary: $40.323 to $50.391 per hour Date Posted: May 22, 2026 Internal Applicants Due By: May 29, 2026 REF3519R Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting. Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site. We thank all those who apply but only those individuals selected for further consideration will be contacted. Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation. The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies. All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.