Retail Lead, WHOOP Qatar

Job description

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Through cutting-edge hardware, software, and data science, WHOOP delivers personalized insights that help members optimize recovery, training, sleep, and overall well-being. WHOOP is seeking a Retail Lead to support the launch and lead day-to-day operations of WHOOP Qatar, an experiential performance center, research lab, and store located in the heart of Msheireb. This individual will play a critical role in bringing the WHOOP retail vision to life in Qatar, overseeing the successful opening of the store, building and leading a high-performing team, and delivering a premium, data-driven member experience. The Retail Lead will ensure operational excellence across extended hours (12 hours per day, 7 days per week), drive membership and retail performance, and uphold the brand standards expected of a world-class performance destination. This role reports directly to the Director, WHOOP Qatar. ***This role is based in Doha, Qatar. We will only consider candidates who currently live in Doha.*** **RESPONSIBILITIES:** - Lead the end-to-end launch of WHOOP Qatar’s retail experience, ensuring flawless execution across store buildout, merchandising, systems, staffing, and experiential programming. - Manage daily retail operations for a 12-hour/day, 7-day/week schedule, maintaining exceptional standards of service, organization, and operational excellence. - Recruit, hire, train, and schedule Research Associates to support both retail and experiential functions, fostering a high-performance, member-centric team culture. - Drive revenue growth through the sale of WHOOP memberships, accessories, apparel, and the signature WHOOP Your Way experience, consistently meeting or exceeding sales targets. - Uphold premium brand standards across visual merchandising, store presentation, inventory management, and member engagement. - Partner cross-functionally with global and regional stakeholders to ensure alignment with brand, marketing, and operational strategies. - Partner with Creative and Brand Departments on sustaining of regular fixture improvements and changes. - Maintain rigorous attention to detail across reporting, scheduling, compliance, and operational processes to ensure a seamless member experience. **QUALIFICATIONS:** - 8+ years of retail management experience, including launching and operating high-end retail stores or experiential environments. - Experience working with premium or luxury brands, with a strong understanding of elevated service standards and clienteling. - Demonstrated success recruiting, developing, and leading teams in high-traffic, extended-hours retail environments. - Proven ability to execute store launches or major retail activations with exceptional organization and attention to detail. - Strong operational acumen, including inventory management, scheduling, sales performance tracking, and KPI accountability. - Excellent communication and leadership skills, with the ability to motivate teams and represent WHOOP in a premium retail setting. - Proficiency in Arabic preferred. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. - ***This role is based in Doha, Qatar. We will only consider candidates who currently live in Doha.*** *Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.* *WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*