Retail Loan Officer

firstnationalbankofamerica

East Lansing, Michigan · East Lansing · United States

Posted Feb 10, 2026

Other
On-site
Residential Lending

Job description

First National Bank of America is looking for an accountable Retail Loan Officer. In this role, you will have all the benefits of a traditional Loan Officer with the added benefit of receiving leads generated by our in-house Marketing team. As a nation-wide lender, First National provides you with the opportunity to originate loans in all 50 states using our niche, Non-QM Loan products. FNBA prides itself on providing exceptional customer service to educate & guide our clients through our loan process, while building long-term relationships with referral partners. This role offers unmatched potential for growth, while working in conjunction with our in-house underwriting & operations teams.

At FNBA, you will be able to use your existing industry knowledge and build on that with extensive, comprehensive training on our portfolio loan products and proprietary lending guidelines. You will have access to a suite of niche mortgage products tailored toward the fastest growing segment in mortgage lending: Non-Qualifying Mortgages. We service all of our loans and have a unique perspective on underwriting that allows us to say "yes” when other lenders say “no." If you are motivated, hard-working, and enjoy helping people, we would like to hear from you!

COMPENSATION
• Base salary plus commissions

THIS IS A FULLY ON-SITE LOAN OFFICER POSITION BASED IN EAST LANSING, MICHIGAN

Responsibilities:

Convert leads from inbound phone calls, internet leads and emails
Build and maintain long-term relationships and referral partners in all 50 states
Guide your clients through our loan process and gain referrals
Serve as the liaison between our operations team, your client and their realtor
Manage your pipeline to ensure on-time closings
Maintain monthly quotas
Stay accountable to your team and supervisor

Qualifications:

Prior experience in mortgage sales or processing, demonstrating a well-developed understanding of the mortgage process
Solid customer service and relationship-building skills
Strong communication skills via phone and email
Positive attitude and a passion for helping others

Employee benefits

Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

First National Bank of America is an Equal Opportunity Employer.

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