Retail Manager - Catering

Job description

We are seeking an experienced and decisive Group Retail Manager to lead our retail operations across multiple locations on our Campus in Shoreditch, London. In this pivotal role, you will oversee the strategic direction and operational excellence of our retail group, driving sales performance, enhancing customer experience, and developing high-performing teams. The successful candidate will combine strong commercial acumen with motivational leadership to deliver exceptional results across all group stores. Oversee the strategic planning and execution of retail operations across multiple store locations, ensuring consistency in brand standards and customer experience • Manage and mentor retail teams, providing coaching, performance feedback, and career progression opportunities to develop talent within the organisation Analyse sales performance, financial metrics, and key performance indicators across all locations to identify trends, opportunities, and areas for improvement • Develop and implement retail strategies that drive sales growth, market share expansion, and profitability whilst maintaining customer satisfaction • Ensure compliance with company policies, health and safety regulations, and retail best practices across all group stores Manage budgets and P&L responsibilities, controlling costs and optimising resource allocation to maximise profitability • Lead change management initiatives and implement new systems, processes, or merchandising strategies across the group • Conduct regular store visits and audits to monitor operational standards, staff performance, and customer service quality Collaborate with head office functions including marketing, merchandising, and supply chain to align retail operations with broader organisational objectives • Develop and execute staff recruitment, induction, and retention programmes to build and maintain high-performing teams • Gather and analyse customer feedback and market intelligence to inform strategic decision-making and competitive positioning **Required Skills and Experience:** • Minimum 5+ years' experience in retail management, with at least 2 years managing multiple store locations or a large retail group • Proven track record of driving sales growth and improving profitability in a retail environment • Strong people management and leadership skills with the ability to motivate and develop teams Excellent analytical and problem-solving abilities with proficiency in data analysis and performance reporting • Demonstrated experience in P&L management and budget control • Strong communication and stakeholder engagement skills across all levels of the organisation • Proficiency with retail management systems and point-of-sale technology • Knowledge of UK retail market dynamics and consumer behaviour **Desirable Skills and Experience:** • Experience in change management and implementing new retail initiatives • Familiarity with inventory management and merchandising strategy • Background in staff recruitment and talent development programmes • Experience with retail compliance and health and safety management • Knowledge of omnichannel retail operations • Retail management qualifications or professional certifications in retail leadership For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team. Title: Retail Manager Location: Shoreditch, London Salary: Up to £48k Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 weeks enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Retail Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Retail Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!