Retail Operations Manager

Job description

About TOTEME TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style. With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces. TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry. The role TOTEME is looking for a Retail Operations Manager to join our team in Stockholm full time. In this role, you will lead global retail operations across our stores, ensuring operational excellence, supporting business growth, and leading a team of two Retail Operations Specialists. As the operational link between stores and headquarters, you will partner closely with Supply Chain, Buying, Planning, E-Commerce, Tech, Finance, Production, and Store Development to optimize processes, improve systems and support store performance. You will be part of the commercial department and report to the Retail Directo r. Responsibilities Lead, coach and develop the Retail Operations team. Drive operational excellence and consistent execution across all stores. Drive the global operational setup and readiness for all new store openings. Oversee store operations, KPIs, costs and identify improvement opportunities. Oversee store technology, maintenance and key operational vendor relationships. Plan and execute operational initiatives, including product launches, promotions, price changes and new store openings. Support stores in resolving operational and system-related challenges, both remotely and on-site. Partner with Tech to optimize retail systems, including POS, OMS, and inventory management. Manage operational documentation, policies, and ways of working. Ensure accurate inventory, replenishment, and store deliveries together with Supply Chain and Planning. Travel regularly to support stores and ensure consistent execution. Your Profile 7+ years of experience in luxury retail operations, including team leadership. Experience in an international retail business. Strong understanding of retail operations, systems and technology. Experience with POS, OMS, inventory management and BI tools; Shopify, Sitoo, iD Cloud, Omnium and Qlik are a plus. Strong analytical, project management and organizational skills. Proficient in Excel, PowerPoint/Keynote, Google Workspace and reporting tools. Fluent in English, spoken and written. Willing to travel regularly. About You Passionate about luxury retail and operational excellence. A hands-on leader who enjoys developing people and solving problems. Commercially minded, service-oriented and highly organized. Comfortable balancing strategic initiatives with day-to-day execution. Collaborative, proactive and confident working across teams and markets. This is a full-time position based at TOTEME's Stockholm Head Office starting as soon as possible. TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia. TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME. Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring. By applying to this position, I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to two years from the submission date. Find out more about our privacy policy here .