Position Purpose: To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.Job roles and responsibilities :As our Retail Operations Manager, this position will report to the Regional Retail Operations Lead & dotted report to TH Senior Brand Lead; your responsibilities will include but are not limited to: Understanding the Thailand market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitiveEnsure excellent result of principal’s EQR & Annual Free Goods Audit in every market including organizing audit preparations and executions, as well as driving improvementsResponsible for opening new doors, new product launches, the full encompassing details that this would entail including training and the manpower dispatch by doorDevelop mid- and long-term strategies in order to achieve growth projectionsDevelop sales strategies in retail stores (Departmental Stores, Chain Stores and other strategic event projects) together with Senior Brand LeadManage all retail-related projects across the region to establish retail operations excellence Formulating retail policies to accentuate the consumer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores. Accountability of the retail partnership (store team) to optimize inventory, improve processes and effectiveness within this side of the businessWorking with stakeholders to establish excellent retail processes which are efficient and consumer-centric.· Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld Analyze and review store management team and Retail team's performance for career growth and succession planning. Identifying and communicating sales driver opportunities with sales, marketing and merchandising teamsCreate and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.Manage, supervise and coach Retail Operation Executive in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants.Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures. Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants’ capabilities to achieve their goals.Develop strong partnerships with real partners management (store team) and negotiate best opportunitiesRequirementsBachelor's degree or equivalent industry experience.8+ years of experience in Sales and/or Marketing in the Beauty and Cosmetics industryRich knowledge of Sales & Retail Operations is a must5+ years of experience leading teams with strong people management skills. Knowledge & Experience in Beauty/Skincare/Prestige brandsVery in-depth retail understanding and ability to influence with strong commercial awareness Stock inventory management skillsGood communications both English and ThaiExcellent communication skills and ability to engage various audience across multi-culturesStrong team player Strong commitment to continuous improvement.Innovative and strategic thinker Strong business acumen and analytical skillsResults-oriented Digitally savvyProject management experience, command of project scheduling, milestones and deliverablesAbility to juggle multiple priorities and work in a fast-paced environmentWilling and ready to travel (within TH Region)BenefitsAnnual leave , provident fund , Group life and Health insurance , Bonus
Position Purpose:
To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.
Job roles and responsibilities :
As our Retail Operations Manager, this position will report to the Regional Retail Operations Lead & dotted report to TH Senior Brand Lead; your responsibilities will include but are not limited to:
- Understanding the Thailand market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary
- Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development
- Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive
- Ensure excellent result of principal’s EQR & Annual Free Goods Audit in every market including organizing audit preparations and executions, as well as driving improvements
- Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and the manpower dispatch by door
- Develop mid- and long-term strategies in order to achieve growth projections
- Develop sales strategies in retail stores (Departmental Stores, Chain Stores and other strategic event projects) together with Senior Brand Lead
- Manage all retail-related projects across the region to establish retail operations excellence
- Formulating retail policies to accentuate the consumer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
- Accountability of the retail partnership (store team) to optimize inventory, improve processes and effectiveness within this side of the business
- Working with stakeholders to establish excellent retail processes which are efficient and consumer-centric.
· Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld
- Analyze and review store management team and Retail team's performance for career growth and succession planning.
- Identifying and communicating sales driver opportunities with sales, marketing and merchandising teams
- Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
- Manage, supervise and coach Retail Operation Executive in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants.
- Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
- Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
- Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants’ capabilities to achieve their goals.
- Develop strong partnerships with real partners management (store team) and negotiate best opportunities
Requirements
- Bachelor's degree or equivalent industry experience.
- 8+ years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry
- Rich knowledge of Sales & Retail Operations is a must
- 5+ years of experience leading teams with strong people management skills.
- Knowledge & Experience in Beauty/Skincare/Prestige brands
- Very in-depth retail understanding and ability to influence with strong commercial awareness
- Stock inventory management skills
- Good communications both English and Thai
- Excellent communication skills and ability to engage various audience across multi-cultures
- Strong team player
- Strong commitment to continuous improvement.
- Innovative and strategic thinker
- Strong business acumen and analytical skills
- Results-oriented
- Digitally savvy
- Project management experience, command of project scheduling, milestones and deliverables
- Ability to juggle multiple priorities and work in a fast-paced environment
- Willing and ready to travel (within TH Region)
Benefits
Annual leave , provident fund , Group life and Health insurance , Bonus
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now. Why Join Us? At LUXASIA, we believe there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the automony but not without guidance and geniune care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.To find out more about LUXASIA career opportunities? Please visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please contact us at https://www.luxasia.com/contact/Did we get you excited? You can learn more about us:> LinkedIn> Instagram: @luxasia
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the automony but not without guidance and geniune care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
To find out more about LUXASIA career opportunities? Please visit our careers page @ https://www.luxasia.com/careers/
If you have a question for us, please contact us at https://www.luxasia.com/contact/
Did we get you excited? You can learn more about us:
> LinkedIn
> Instagram: @luxasia
