Retail Operations Specialist

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry. The Retail Operations Specialist will be responsible, along with the Store Manager, for maintaining an efficient back-of-house and accurate inventory. Support the sales team in creating an exceptional customer service experience. The anticipated opening for the Naples boutique is November 2026 ESSENTIAL FUNCTIONS : Receives and processes incoming shipments. Notifies the inventory operations team of any discrepancies between product received in shipments and product listed on packing slip Performs bi-monthly cycle counts; including investigating discrepancies and actioning adjustments to ensure inventory accuracy. Complete style number and price changes on carry-over products, as directed by the inventory operations team Transfers product from the store when directed Prices any product received in the store without price tags Stock room organization and cleanliness to optimize efficiency and backstock levels Checks inventory periodically to notify management when replenishment of stock is needed Keeps track of packaging supplies, shipping supplies and place orders when supplies are low Ensure compliance to strive for 100% FFI rate. Communicating any missed FFI’s to the corporate office to correct inventory. Partners with Store Manager to hold the team accountable for this process on days when not in store Research missed PO checks and report findings for inventory correction Research and receive Mass ASN, keeping PO paperwork organized and up to date Pull and research negative on hand report in tandem with article activity report to find errors and get ahead of inventory issues as directed by management no less than twice a week Manage outgoing packages, helping to send client purchases as needed COMPETENCIES: A self-motivated, self-starter with ability to generate desired outcomes with little supervision Excellent attention to detail Positive attitude, great enthusiasm, and unmatched work flexibility Prior experience in thoroughly analyzing inventory and preparing reports a plus Exceptional organizational and analytical skills. Ability to communicate effectively, both written and verbal with customers, peers, and managers Must be able to climb stairs, stand/stoop/bend/walk for 8-10 hours during shift, lift and move boxes up to 35 pounds DESIRED EDUCATION AND EXPERIENCE: Must have 1-2 years of retail experience; luxury brand preferred If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Peter Millar & G/FORE are equal opportunity employers. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Both Peter Millar & G/FORE prohibit discrimination and harassment of any type and they afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both Peter Millar & G/FORE comply with applicable state, county and local laws governing non-discrimination in employment.