Retail Operations Specialist

Job description

About TOTEME TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style. With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces. TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry. The Role TOTEME is looking for a Retail Operations Specialist to join our Team in Shanghai full time. In this role you will oversee and support the operations of our retail spaces in China and coordinate communication and planning to and from headquarters. The role will function as a bridge between the store teams and the support functions at headquarters, and act as a retail advocate to such teams; Supply Chain, Buying, Planning, E-commerce, Tech, Production, Finance & Store Development. You will report to the Retail Operations Manager and work with global corporate retail team. Responsibilities Oversee and optimize store operations, KPIs and related costs. Plan and execute operational activities, including price changes, promotions and product launches. Create, update and maintain handbooks, manuals and policies related to retail operations. Ensure compliance with payment handling procedures, including sales reconciliation, refunds, exchanges and discount approvals. Collaborate with Finance to resolve discrepancies. Support in-store IT and tech needs, including troubleshooting, equipment management and improvements to digital infrastructure. Communicate company information, guidelines and procedures to store teams. Follow up on implementation and act as a liaison between HQ and stores. Coordinate operational preparations for store openings, relocations and closures, including equipment, system setup and stock movements, in collaboration with relevant teams. Coordinate store maintenance and touch-ups, manage external service providers and track budgets and approvals with Store Design & Development. Monitor store stock levels, deliveries and replenishment, ensuring stock integrity. Drive the adoption and effective use of retail systems, including POS, inventory management and reporting tools. Your Profile Relevant experience in retail operations, including store support, inventory management, operational processes and systems. Ideally supporting operations across multiple stores simultaneously . Experience from a luxury or premium fashion retail environment, preferably within an international business. Strong understanding of back-of-house operations, including stock handling, payment procedures, system troubleshooting and daily store routines. Hands-on experience with business related systems such as POS, OMS, Inventory Management- and BI-tools. Previous experience with Shopify, Sitoo, iD Cloud, Omnium & Qlik is preferable. Proficient in Office Tools; Excel, PPT/Keynote, Google Docs & Google Drive. Fluent in spoken and written English and Mandarin. About You A strong understanding of luxury retail and the fashion industry. Service minded, excellent communication skills with a mindset of that nothing is impossible. Commercial mindset, best-in-class operational skills, and a high attention to service and detail. Comfortable in navigating a complex tech- & IT infrastructure. Proficient in finding, analyzing & visualizing data from different sources. A proven ability to set clear goals and translate them into actionable roadmaps, always focused on solutions. Excellent project management skills with the ability to multitask, prioritize and meet deadlines. Ability to work independently and to adapt in a fast-paced, changing environment. This is a full-time position based at our Shanghai Office, with a start date by agreement. TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia. TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME. Sustainability is an important part of how we operate at TOTEME. As a certified B Corporation, we are committed to continuously improving our social and environmental impact. We expect all employees to understand our sustainability commitments and contribute to responsible business practices within their respective roles. Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring. By applying to this position, I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to two years from the submission date. Find out more about our privacy policy here .