Retail Performance Strategy & Operations Manager

Job description

About Us Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations, and more people. From its beginnings in cyclonic vacuums, Dyson’s portfolio has grown to include five main areas of technology: Cord-free and corded vacuum cleaners, hand dryers, lighting, environmental control machines (purifying fans, heating and cooling fans and humidifiers) and hair styling tools, which are sold in more than 82 countries across the world. We are on a mission to improve our customer’s lives: whether that be by making the the air they breathe safe and clean, or connecting them to high performing machines, which keep their homes clean. About the Role The Retail Performance Strategy & Operations Manager will lead the Retail Operations function while providing strong commercial analysis and strategic recommendations to drive sustainable growth across Dyson Korea’s offline retail business. This role is responsible for translating sales performance data into meaningful insights, identifying key business opportunities and performance gaps, and recommending clear strategic priorities and actions to the Retail Sales Director and channel leaders. Beyond routine reporting, the role will connect performance analysis, commercial strategy and operational execution to improve decision-making, strengthen retail productivity and ensure effective execution across channels. Key Responsibilities Sales Performance & Commercial Analysis Lead regular sales performance analysis across channel, store, category, product and key retail KPIs. Analyze sales trends, traffic, conversion, average transaction value, productivity and other key performance drivers. Identify root causes behind performance gaps and highlight key risks and growth opportunities. Translate sales data into clear business insights and actionable recommendations. Develop weekly, monthly and quarterly performance reviews with a clear focus on what happened, why it happened and what actions are required. Improve the quality, consistency and effectiveness of sales performance reporting and analysis across the Retail organization. Strategy & Business Planning Support the Retail Sales Director in defining annual and quarterly business priorities. Recommend strategic priorities based on sales performance, market dynamics and commercial opportunities. Identify opportunities to improve sales through channel strategy, product mix, store productivity, conversion, inventory and resource allocation. Support target setting, forecasting, scenario planning and business performance reviews. Partner with channel leads to translate strategic priorities into clear commercial action plans. Evaluate business opportunities and recommend where the organization should focus resources and investment. Retail Operations Leadership Lead the Retail Operations team and ensure effective support across offline retail channels. Drive operational excellence and continuously improve retail processes, tools and ways of working. Establish clear operating rhythms, governance and follow-up mechanisms across the Retail organisation. Ensure key commercial initiatives, launches, promotions and retail projects are executed effectively and on time. Identify operational barriers impacting sales performance and lead actions to resolve them. undefined Act as a key business partner across Retail Sales, Finance, Supply Chain, Demand Planning, Marketing and Training. Connect commercial insights with cross-functional actions to improve overall business performance. Drive alignment on business priorities, inventory, product launches, promotional plans and retail execution. Ensure key decisions and actions are clearly communicated, tracked and followed through. Lead cross-functional projects focused on performance improvement and operational effectiveness. Team & Capability Development Develop analytical and commercial capabilities within the Retail Operations team. Establish clear standards for performance analysis, reporting and business recommendations. Coach the team to move beyond data reporting toward insight generation, problem solving and strategic thinking. Build scalable tools, dashboards and processes that enable faster and better decision-making. Key Capabilities Strong commercial and analytical mindset with the ability to translate data into business actions. Strong understanding of retail sales performance and key commercial drivers. Ability to identify root causes, business opportunities and strategic priorities from complex data. Strong problem-solving and structured thinking skills. Proven ability to lead teams and manage multiple priorities. Strong stakeholder management and influencing skills across functions and seniority levels. Ability to operate effectively in a fast-paced and changing business environment. Strong communication and presentation skills. About You 10+ years experience in Retail, Sales Operations, Commercial Strategy, Business Planning or Performance Management. Experience leading a team or function within a commercial organization. Proven experience in sales analysis, business planning and performance improvement. Experience working across multiple retail channels is strongly preferred. Experience in premium consumer goods, beauty, consumer electronics or a similar retail environment is preferred. Advanced Excel and PowerPoint skills; experience with BI and analytics tools is desirable #LI-JO1 Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.