Retail Platforms Technical Program Manager

Job description

**Overview** The Worldwide Sales and Solutions (WSS) organization is responsible for accelerating revenue and share growth by empowering customers and partners to securely transform with Microsoft Cloud, AI, Windows devices, and experiences. Within WSS, Windows and Devices Sales (WDS) unites the creation and delivery of Windows and device solutions to drive customer satisfaction globally. We work closely with a diverse ecosystem of partners and customers to ensure innovative solutions reach every market and segment. At WDS we build, market and sell breakthrough AI-powered devices and cloud experiences with partners, including Original Equipment Manufacturers (OEMs), device distribution and reseller channels, Original Design Manufacturers (ODM), and Silicon providers. We work closely across the device partner ecosystem and internal teams to transform the world of computing. Opportunities in WDS are expansive. We span the entire product lifecycle from incubation, prototyping, and portfolio planning to the device design, and selling them through the Retail, Distribution and Reseller channel, sell-through to their consumer and commercial customers. As a member of our team, you will be part of growing a multi-billion-dollar business, charting new areas of innovation, and contributing to our partnership engagements worldwide. You will play a pivotal role in driving the sales and growth of Windows devices and AI services in partnership with the strength of our device partner ecosystem. As a **Retail Platforms Technical Program Manager** , you own the platforms that power Microsoft's retail partner and field ecosystem. You will drive the end-to-end health, roadmap, and delivery of a portfolio of partner-facing platforms including **ExpertZone**, the learning management system for Microsoft's retail partners and ecosystem and the **Retail Engagement Platform**, the data capture engine for all store-level retail activities. These platforms sit at the intersection of marketing strategy and hands-on technical execution. Critically, this is not a purely marketing role, it’s about understanding how retail works and how to enable platforms that make us agile, accountable and best-in-class. It requires managing a bench of external engineering suppliers, directing Azure-based development work, and personally driving platform security, compliance, and operational reliability. The ideal candidate is equally comfortable steering a platform roadmap with business stakeholders and rolling up their sleeves on a production incident, a certificate transfer, or a supplier's development pipeline. This role is based in Redmond and supports a hybrid work environment, working in office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** **Technical Program Management** - 6+ years of experience in technical product/program management, platform ownership, or a comparable role bridging business, marketing operations, and engineering delivery - Strong technical capability with Azure, cloud platforms, and web application development lifecycle experience - Experience owning and driving a product/platform roadmap from requirements definition through implementation and delivery - Demonstrated experience delivering complex technical programs across multiple stakeholders, teams, and dependencies - Experience managing platform lifecycle, technical requirements, prioritization, and execution **Technical Acumen / Architecture** - Strong understanding of Azure services, cloud technologies, and modern web application architectures - Ability to partner effectively with engineering teams on technical design, implementation, integration, and operational requirements - Experience evaluating technical tradeoffs and making data-driven program decisions - Knowledge of software development processes, release management, and platform operations **Cross-Functional Collaboration** - Excellent cross-functional collaboration skills across engineering, product, business, marketing, and operations teams - Proven ability to translate business and customer requirements into clear technical deliverables - Experience driving alignment across diverse stakeholder groups and resolving competing priorities - Strong written and verbal communication skills with both technical and non-technical audiences **Stakeholder Management & Executive Influence** - Ability to engage, influence, and communicate effectively with senior leaders and executive stakeholders - Strong executive presence with proven experience presenting program status, risks, recommendations, and strategic direction - Experience building trusted partnerships across organizational boundaries to drive business outcomes **Vendor & Business Management** - Experience managing external engineering vendors and suppliers, including Statements of Work (SOWs) - Oversight of vendor delivery execution, performance management, quality control, and operational governance - Experience managing budgets, costs, resource planning, and vendor accountability - Ability to evaluate vendor performance and drive continuous improvement **Strategic Planning & Roadmap Management** - Experience establishing long-term product or platform vision and roadmap strategy - Ability to prioritize investments based on customer impact, business value, technical feasibility, and operational requirements - Demonstrated success driving programs from concept through launch and ongoing optimization **Other** - Embody our [culture](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcareers.microsoft.com%2Fv2%2Fglobal%2Fen%2Fculture&data=05%7C02%7Csgrottke%40microsoft.com%7C28d3ebe418fe474f3f0808dd9d7506bc%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638839848128329031%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=9Ct%2B18uR0GzblW7aCoNTyznCOdD8CSADK7SSZCrffzs%3D&reserved=0) and [values.](https://www.microsoft.com/en-au/about/values) **Qualifications** Required Qualifications: - Bachelor's Degree AND 4+ years' experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience - 2+ years of experience managing cross-functional and/or cross-team projects. Preferred Qualifications - 6+ years of experience in technical product/program management, platform ownership, or a comparable role bridging marketing operations and engineering delivery - Strong technical capability with Azure, cloud platforms, and web application development lifecycle experienceExperience owning and driving a product/platform roadmap from requirements through delivery - Experience managing external engineering vendors/suppliers, including SOWs, delivery oversight performance, and cost management. - Excellent cross-functional collaboration and communication skills, including translating between business/marketing stakeholders and technical teams - Ability to engage and influence at senior levels with strong executive presence Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)