Retail Program Manager (FTC: Nov 2026 - March 2028)

Job description

Job Family Group: Retail Group Job Description: Role Synopsis This role sits between our retail operations teams and the functions that design and deliver change across the business, helping ensure change is implemented consistently across our UK company-owned and dealer franchise estate. You'll lead a small team and work closely with colleagues across retail, field and support centre teams to help deliver practical outcomes for stores, customers and colleagues. The role combines retail operations expertise with change delivery, ensuring we can balance day-to-day priorities with long-term business goals. You'll provide support, challenge and guidance across programmes and initiatives, helping teams understand operational impacts and deliver changes that work in practice. As a key member of the retail operations leadership team, you'll play an important role in supporting both business performance and future growth. Key Accountabilities Lead, coach and develop a small team responsible for supporting the successful delivery of change into stores. Work with colleagues across the business to ensure programmes, projects and operational initiatives can be implemented consistently across our retail network. Review and improve ways of working, balancing day-to-day operational priorities with future business needs. Build effective approaches to change delivery, including planning, communication, reporting and performance monitoring. Help create a culture where decisions support customers, store colleagues, operational performance and commercial outcomes. Provide retail operations insight, challenge and support across leadership forums, working groups and projects. Support commercial performance by helping ensure initiatives are delivered within agreed budgets, resources and timelines. Act as a point of contact for operational issues and support critical or emergency situations when required. Undertake any other reasonable duties required by the business. Crucial Experience and Job Requirements We're looking for someone who combines retail operations experience with strong leadership skills and the ability to work across a complex organisation. You'll bring: Experience leading and developing teams, ideally within a customer-facing retail environment. Retail experience, preferably in convenience retail, FMCG or a similarly fast-paced environment. Experience delivering change and helping teams adopt new ways of working. The ability to coach, influence and support colleagues to achieve strong performance. Commercial awareness and confidence using financial information and performance data to identify opportunities and drive improvement. Experience balancing operational problem-solving with longer-term planning and decision-making. Strong communication and relationship-building skills, with the ability to work effectively with colleagues at all levels. A proactive approach and a genuine interest in helping stores perform at their best. Desirable Experience It would be helpful if you also have: Knowledge of roadside retail or a related sector. Experience working in a large, multi-function organisation. Exposure to senior leadership teams and cross-functional projects. Why Join Us? At bp, we know that different perspectives, experiences and backgrounds help us build stronger teams and make better decisions. We want our people to feel supported, valued and able to develop throughout their careers. We offer a range of benefits designed to support different stages of life, including flexible working options, generous parental leave and excellent retirement benefits. We also provide opportunities to learn, grow and build your career across a global organisation. We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to creating an inclusive workplace where everyone can contribute and succeed. We will provide reasonable adjustments throughout the recruitment process and in the workplace. If you require accommodation or support at any stage, please let us know. Reinvent your career and help us meet the challenges of the future. Apply now. We're looking forward to hearing from you! Travel Requirement: Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence {+ 10 more} . ​ Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.