Retail Project Senior Officer

Job description

Is this your next challenge in Retail Projects? The challenge is to: Support and coordinate retail system enhancement projects, including requirements gathering, UAT, implementation and rollout activities. Provide day-to-day support for retail systems to ensure smooth and uninterrupted store operations. Coordinate with stores, IT teams and vendors to resolve system incidents and user enquiries in a timely manner. Monitor system performance and identify opportunities to improve operational efficiency and user experience. Prepare reports, project documentation, user guides and communication materials for management and business users. Monitor project progress, track key performance indicators, and perform ad hoc assignments as required. Do you have experience in Retail Support? Degree holder in Information Technology, Business Administration, Retail Management or related disciplines. Minimum 3 years of experience in retail systems support, business applications support, retail operations or project coordination. Knowledge of POS, store operation systems and retail business processes is preferred. Strong analytical, problem-solving and troubleshooting skills with a proactive mindset.. Familiarity with AI tools is a plus. Customer-oriented, detail-minded and able to work independently in a fast-paced retail environment. Proficient in Microsoft Office applications, particularly Excel, PowerPoint and Microsoft 365 tools. Good command of written and spoken English and Chinese with strong communication and stakeholder management skills. 7-Eleven possesses the largest retail store network with over 1000 convenience stores in Hong Kong and Macau. Apart from providing quality fresh, fast food and convenient products, the chain provides a wide range of value-added services such as bill payments, mobile cards, ticketing, and pick-up services to meet customers' convenience needs. To cope with our rapid business development, we are inviting energetic and high-caliber individuals to join our team. DFI Retail Group is responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management. To find out more about Our Businesses and Our People, please visit our website