Retail - Retail Associate

Job description

Responsible for guest experience in the retail outlet: stocking, cleaning all shelves and fixtures/furniture, reporting to Retail leadership if anything negatively impacts the guests’ shopping experience. High guest contact (in person or on the phone) and the art of giving superior service, using a pleasant and calm voice with perfect diction, and luxury standards adhered to. Ability to clearly explain body care and skin care ingredients and their benefits to the guests is critical. Follow all procedures for proper cash, credit card and gift card handling. Be personally responsible for cash bank. All communication regarding guest orders must be replied to within 2 business days and in a proper business format. Communicate closely with Retail Leadership regarding any issues with merchandise, the physical plant, inventory needs and daily ship outs. Maintains a clean and orderly work space. Excellent communication skills with internal and external guests is a must. Assists with pre- inventory counting when needed. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. SKILLS AND QUALIFICATIONS: Essential: Communication skills (verbal, non-verbal and written). Desire to work at luxury resort industry (requires weekends, evenings and holidays). Customer service skills must be at a very high level. Basic email and letter composition skills. Experience with cash handling procedures and inventory control. Ability to stand for 7 hours in the outlet. Organizational skills a must. Grooming – professional appearance and presentation. Desirable: Experience in a retail boutique setting or experience at a luxury resort. ESSENTIAL JOB FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Associate will be required to perform any other job-related duties assigned by their supervisor. • Ability to interact with guests and other employees in a courteous, empathetic, and discrete manner. • Ability to maintain the standards of merchandising of the retail outlet/work space. • Ability to handle cash, credit cards and gift cards with accuracy. • Ability to perform basic arithmetic including use of percentages. • Ability to use email. • Ability to count and record inventory accurately. • Ability to prioritize the work for the day/week • Ability to read and effectively write, including maintaining filing system and logs. • Ability to operate motor vehicle (for example: retail cart). • Ability to lift and move approximately 30 lbs. including setting and storing in overhead areas. • Ability to carry out all safety and emergency procedures (for example: fire, crowd control, inclement weather, emergency procedures). • Ability to bend, squat, kneel, climb and reach. • Ability to stand and walk on a prolonged/continuous basis. • Ability to properly maintain and operate electronic equipment (example: calculator, telephone, printers). • Ability to move freely within work area. • Ability to work in temperature extremes. • Computer literate. • Work with minimal supervision