Retail Sales Associate

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry. As a key representative of our luxury lifestyle brand, the Retail Sales Associate embodies hospitality, style expertise, and an unwavering commitment to exceptional service. This individual delivers a refined client experience through warm engagement, personalized wardrobe styling, and deep product knowledge. Serving as a true Brand Ambassador, the Associate builds lasting client relationships, drives sales through clienteling, and represents the elevated standards of the brand. ESSENTIAL FUNCTIONS: Client Experience & Sales Excellence Welcome every client with genuine warmth, creating an inviting and personalized shopping experience. Build elevated wardrobes through thoughtful styling, product storytelling, and an understanding of the client’s lifestyle and preferences. Cultivate strong, ongoing relationships through consistent clienteling, maintaining an active client book and reaching out for relevant moments. Achieve personal and store sales goals through proactive engagement and relationship-driven selling. Brand Representation Serve as a brand expert with deep knowledge of product features, craftsmanship, and brand heritage. Represent the company’s luxury values through polished communication, professionalism, and an impeccable in‑store presence. Operations & Store Excellence Support daily operations, including inventory management, replenishment, visual merchandising, and maintaining a pristine shopping environment. Process transactions—sales, returns, special orders—with accuracy, efficiency, and adherence to company procedures. Participate in setting and maintaining elevated visual displays and seasonal presentations that reflect the brand’s premium aesthetic, creating a consistent and elevated in‑store experience for every client. Maintain accuracy of inventory through cycle counts and reporting discrepancies as needed, ensure all products are properly tagged, and assist with back of house organization. COMPETENCIES: Proven ability to create meaningful client relationships that drive repeat business and long-term loyalty. Skilled in building and leveraging a personal client list; comfortable conducting outreach to nurture client connections. Naturally service‑driven with a polished, professional presence and a genuine passion for delivering luxury‑level hospitality. Strong fashion sensibility with the ability to provide thoughtful styling and wardrobe guidance. Exceptional communication skills—warm, confident, and articulate. Team-oriented collaborator with a positive, energetic, and engaging demeanor. Self‑motivated with the ability to work independently and manage time effectively in a fast-paced environment. Ability to stand, walk, bend, and move for up to 8–10 hours; ability to lift up to 20 lbs as needed. DESIRED EDUCATION AND EXPERIENCE: 2+ years of experience in luxury retail, premium fashion, or a client-focused selling environment preferred. Bachelor’s degree in Business, Marketing, Merchandising, Fashion, or related field is a plus. Strong understanding of elevated customer service standards and relationship-driven sales. Previous POS and cash handling experience. Technically proficient with Microsoft Office, email, and retail technology systems; adaptable to new tools and software. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Peter Millar & G/FORE are equal opportunity employers. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Both Peter Millar & G/FORE prohibit discrimination and harassment of any type and they afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both Peter Millar & G/FORE comply with applicable state, county and local laws governing non-discrimination in employment.