Retail Sales Floor Lead, Boston

Job description

**Who We Are:** At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: - ***Runner First*** - *We act in the best interest of the runner* - ***Word is Bond*** - *We do what we say we’ll do* - ***Champion Heart*** - *We give our all in everything we do* - ***There is no “I” in Run*** - *We stay generous with our humanity* - ***Keep Moving*** - *We find ways to move every day, because joy is kinetic!* We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re *all* moving towards something. Let’s run there. ### Your Job: As a Retail Sales Floor Lead at Brooks, you play a critical role in delivering the premium service experience customers expect. You serve as a front-line brand ambassador, using your expert product knowledge and strong service skills to educate customers and support your teammates. You help drive a productive atmosphere on the sales floor by modeling exceptional service, supporting staff training, and stepping in as the point person for customer conflict resolution and operational problem-solving when store management is not present. You take ownership of daily floor execution, help maintain a well-organized and visually strong environment, and provide leadership that elevates the customer experience, your peers’ performance, and overall store performance. ### Your Responsibilities: •Create energy, inspire teammates, and elevate the Brooks brand by fostering a fun and productive sales floor environment. •Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities. •Serve as the go-to-expert in fitting and gait analysis, guiding customers to the right products, and supporting teammates with their own fitting expertise. •Act as the primary point person for resolving customer escalations and operational issues when a manager is not present. •Delegate tasks to maintain sales floor and stockroom organization, ensuring a clean, efficient, and customer‑ready environment. •Perform keyholder duties, including opening and closing the store as needed. •Assist with merchandising the sales floor, receiving and stocking product, cashiering, and supporting store events or offsite activations. •Identify and execute merchandising or daily store projects in partnership with store leadership and teammates. •Support retail management by training and coaching staff on sales techniques, product knowledge, and store operations. •Communicate sensitive or important information effectively and professionally with store management. •Demonstrate regular, dependable attendance, punctuality, and consistent engagement as a reliable member of the store leadership team. •Perform other duties as assigned by store leadership. ### Qualifications: •2+ years of premium retail experience with strong sales and service background preferred •Availability to work 30+ hours per week, including evenings and weekends •Keyholder experience strongly preferred •Moderate computer proficiency and the ability to quickly learn POS and other retail systems •Strong POS accuracy and inventory‑counting abilities; basic retail math preferred •Ability to lift up to 50 lbs. and stand for extended periods •Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers •Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication •Comfort interacting with a wide range of customers—from brand‑new runners to elite athletes to corporate visitors •Keen attention to detail in executing tasks while understanding broader store and business needs •Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community •Embraces and lives the Brooks values!