Retail Sales Support Specialist

Job description

The Retail Sales Support Specialist plays a key role in delivering an exceptional customer experience while supporting the success of our sales team. Serving as a point of contact for customers, this position helps build and maintain strong relationships by providing timely service, accurate information, and effective solutions. In partnership with the sales team, the Retail Sales Support Specialist assists with daily customer interactions, order entry, product inquiries, credits, and account support. This role is responsible in assisting with identifying and resolving customer concerns, coordinating solutions across departments, and ensuring every customer interaction reflects Charlie's commitment to quality and service. The ideal candidate is customer-focused, detail-oriented, and proactive in addressing customer needs. By anticipating challenges, resolving issues efficiently, and communicating effectively, the Retail Sales Support Specialist helps drive customer satisfaction, strengthen customer loyalty, and support the continued growth of our business. Essential Responsibilities Include, But Not Limited To Upsell customers on new products, promotional items, push items directed by sales management and team leaders Maintain a sound working knowledge of all markets and growing conditions Notify and assist team leaders, account managers, buyers and operations by communication of customers’ needs and preferences Maintain effective, professional relationships with retailers, vendors, and fellow employees Organize and provide assistance for special sales and promotions Assist in departmental resets and grand openings when called upon Participate in special projects deemed necessary to the operation and wellbeing of the company Attend all sales meetings and appointments, ( be on time, punctual ) Responsible for individual call sheet and assigned customers Make sure all orders are submitted before scheduled cut-off times Responsible for processing and turning in credit memos, responsibility forms and other job-related paperwork within the set timelines Walk warehouse-checking product at least twice a day Major Activities: Calling on existing customers Phone selling Instore support/ merchandising Keeping abreast of new items and market conditions Meeting all company sales and profit objectives Sales meetings Must have demonstrated excellent interpersonal relationship and collaboration skills Must be quick and accurate with paperwork, figures, attentive to detail, and have good follow-through Must have PC skills Must be flexible and able to deal with a variety of details simultaneously Must have proven problem-solving skills Must be skilled in time management and be capable of meeting work schedule deadlines Must have demonstrated excellent written, verbal and oral presentation skills Must have an excellent work record with references from current and/or previous employers Ability to plan, organize, implement, and follow through on projects Prefer a college degree or minimum high school All job offers for this position are contingent upon passing a criminal background check after a conditional offer of employment. No applicants will be disqualified based on the mere presence of criminal history, and an individualized assessment shall be conducted before any conditional offer of employment is revoked. Attorney General’s Washington Fair Chance Act guide RCW 49.94.010 This is a safety-sensitive position. This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. We do not provide H1-B sponsorships at this time. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state . For additional protected privacy information please visit: Privacy Policy | Charlie's Produce () Charlie's Produce is an Equal Opportunity Employer Visit our Employment Page for more details or to view our privacy center: Recruiters - DO NOT CONTACT! Who We Are Charlie's Produce is more than a produce company, we're a people company. As the largest privately owned produce wholesaler on the West Coast, we've grown our business by investing in our employees, prioritizing quality, and serving the communities that depend on us. We offer a supportive workplace, opportunities for growth, and industry-leading benefits, including employee ownership through our ESOP and 100% prepaid college tuition for employees and their eligible dependents. Join a team that values hard work, collaboration, and making a difference every day. An amazing company culture! Medical/Dental/Vision on the first of the month following hire ESOP (Profit Sharing) and 401(k) Paid vacations, paid holidays Pre-tax commuter benefits, and onsite parking Coverage under State Sick Leave 100% Prepaid College Tuition for employees and their dependents Employee assistance program (EAP) Additional Compensation Details $22.00 - $23.00 per hour Potential 90-day performance-based raise Yearly review with possibility of increase based on performance and tenure