Retail Services Architect - LATAM

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Services Architect LATAM Location: Buenos Aires, Argentina The Services Architect (SA) plays a key role within the Pre-Sales organization, partnering closely with Services Sales Consultants (SSCs) and account teams to design and develop tailored service solutions for retail customers. These solutions include NCR Voyix and multi-vendor hardware and software support, with a strong emphasis on Global Services and Managed Services offerings. Key Responsibilities Lead the design and development of end-to-end service solutions, including Break/Fix, Managed Services, and multi-vendor support models. Evaluate technical feasibility, cost structures, and profitability to ensure proposed solutions align with customer requirements and NCR Voyix business objectives. Own and manage the internal approval process for service proposals before customer submission. Drive the development, negotiation, and execution of customer service contracts through to signature. Collaborate with global teams, partners, and stakeholders to design scalable, multi-region service delivery models. Prepare and deliver compelling presentations, proposals, and documentation that clearly articulate the value of NCR Voyix service offerings. Support the creation and continuous improvement of reusable assets, including design templates, proposal content, and pre-sales materials. Challenge and optimize commercial models to increase competitiveness while maximizing customer value. Ensure the timely delivery of accurate and comprehensive service design documentation. Act as a trusted advisor to both internal stakeholders and customers throughout the solution design lifecycle. Required Qualifications Experience in a customer-facing role involving service design, pre-sales, solution consulting, or contract negotiation. Ability to understand, analyze, and summarize corporate P&L statements and financial drivers. Strong knowledge of Break/Fix and Managed Services environments, with a solid understanding of ITIL principles (ITIL4 preferred). Experience designing and supporting global or multi-region service solutions. Proven ability to collaborate with external partners and vendor ecosystems to deliver integrated service offerings. Strong commercial acumen, including experience contributing to or supporting deals valued at over $1M USD. Excellent written and verbal communication skills, with the ability to present complex technical concepts in a clear and compelling manner. Experience with service cost modeling, pricing strategies, and business case development. Comfortable presenting solutions and recommendations to customers and senior stakeholders. Fluent in English, both written and spoken. Preferred Qualifications Bachelor's degree in Business, Engineering, Computer Science, Economics, or a related field. Industry experience within retail technology or retail services environments. Experience working in international organizations and cross-functional global teams. ITIL4 certification and familiarity with TOGAF and/or ISO/IEC 20000 frameworks. Additional language skills are highly desirable. Key Competencies Strategic thinking and solution design expertise. Strong commercial and financial mindset. Customer-centric approach with excellent stakeholder management skills. Ability to influence and negotiate at multiple organizational levels. Analytical problem-solving skills and attention to detail. Strong collaboration skills within globally distributed teams. Ability to manage multiple opportunities and priorities in a fast-paced environment. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”