Retail & Spa Lead, Malibu | Oak Essentials

Job description

Oak Essentials was founded by tastemaker Jenni Kayne, renowned for her namesake lifestyle brand. After years of perfecting her own clean routine, Jenni set out to create a new approach to self-care—one rooted in nature and inspired by the indulgence of the spa. Oak Essentials offers a meticulous edit of clean skincare, body care, and fragrance products designed to transform daily rituals into moments of elevated simplicity and luxury. The Retail & Spa Lead is the on-site presence for the Malibu location, supporting day-to-day retail and spa operations. This person supports scheduling and daily operations for the on-site team that includes licensed aestheticians, helps drive sales and booking performance, and supports the guest experience — ensuring every visit reflects top-tier Oak Essentials brand representation. This is a hands-on role. **Key Responsibilities** ***Retail Operations*** - Open/close the location, oversee daily sales floor operations - Own visual merchandising standards and product presentation - Support inventory tracking, restock requests, and receiving - Ensure POS and inventory accuracy ***Spa Operations*** - Oversee the spa scheduling and booking system, coordinate reservations and calendar management, treatment room turnover, and seamless appointment flow. - Set service standards and coordinate day-to-day with licensed aestheticians - Serve as the main on-site point of contact for laundry and cleaning service providers - Ensure treatment rooms, retail floor, and guest areas meet cleanliness and presentation standards - Handle guest intake, scheduling conflicts, and service-related issues on-site ***Staffing & Team Leadership*** - Upload aesthetician availability into the scheduling platform - Partner with direct manager to onboard and train new hires on brand standards, product knowledge, and service expectations ***Guest Experience & VIP Engagement*** - Deliver and model the Oak Essentials brand experience for every guest - Serve as the on-site point of contact for high-profile guests, ensuring a seamless, elevated experience across all guests - Handle escalated guest issues and gather feedback to flag trends to leadership ***Event Coordination & Cross-Functional Partnership*** - Partner with direct manager to plan and execute on-location events, activations, and launches - Partner with the social media team to support content capture and on-site moments - Partner with OE marketing to align on promotions, launches, and brand initiatives happening at the location - Partner with direct manager to report sales, inventory, and spa performance metrics - Flag facilities, supply, or vendor issues as they arise **Requirements** - Confidence with POS systems and inventory management - Guest-first mindset with experience handling VIP or high-touch clientele a plus - Ability to work 5 days/week, 40 hours, including some holidays/peak periods as needed - Availability to work weekends - Physical ability to be on your feet, lift stock, etc. - Experience with spa booking software (Boulevard, Mangomint, or similar) - Background in clean beauty/skincare, spa, or luxury hospitality - Experience coordinating with social/marketing teams on in-person events - Flexibility to stretch to other duties as assigned and be a team player This job description is not all inclusive. In addition, Oak Essentials, LLC reserves the right to amend this job description at any time. Oak Essentials LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.