Role OverviewAs a Retail Store Associate at Moomoo Malaysia, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You’ll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management.Key Responsibilities Assist walk-in clients with account opening, platform setup, and app guidance. Handle inquiries and escalate complex cases. Educate clients on investment tools and platform features. Support daily operations and compliance checks. Manage documentation and backend onboarding. Ensure client data confidentiality. Help sales team with client acquisition and KPIs. Follow up with leads, set appointments, and assist in in-store events. Provide on-site support for marketing campaigns. Help promote brand and community engagement activities. RequirementsFresh graduated are encouraged to apply. Candidates with 1 -2 years’ experience in customer service, financial advisory, or retail experience would be added advantage. The working location for this role will rotate between three locations: KL Eco City, Pavilion Bukit Jalil, and One Utama, depending on business and operational needs.Basic knowledge of financial markets, investment products, and brokerage platforms would be added advantage.Good communication and interpersonal skills.Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided).Proficient in Malay; Mandarin or English is a plus.Bumiputera candidates are encouraged to apply.Willing to work rotating shifts, weekends, and public holidays.CSMRL license and Unit Trust Consultant (UTC) registration preferred (company can sponsor if needed).Strong customer-first mindset with a proactive attitude.BenefitsWe offer a comprehensive and holistic work experience and package as follows: Basic Salary + Shift allowanceMonthly KPI Incentive + Monthly Travel AllowanceYearly dental, optical & health check allowancesConvenient Access to Public Transport Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment Please note that only short-listed candidates will be contacted. Thank you.
Role Overview
As a Retail Store Associate at Moomoo Malaysia, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You’ll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management.
Key Responsibilities
- Assist walk-in clients with account opening, platform setup, and app guidance.
- Handle inquiries and escalate complex cases.
- Educate clients on investment tools and platform features.
- Support daily operations and compliance checks.
- Manage documentation and backend onboarding.
- Ensure client data confidentiality.
- Help sales team with client acquisition and KPIs.
- Follow up with leads, set appointments, and assist in in-store events.
- Provide on-site support for marketing campaigns.
- Help promote brand and community engagement activities.
Requirements
- Fresh graduated are encouraged to apply. Candidates with 1 -2 years’ experience in customer service, financial advisory, or retail experience would be added advantage.
- The working location for this role will rotate between three locations: KL Eco City, Pavilion Bukit Jalil, and One Utama, depending on business and operational needs.
- Basic knowledge of financial markets, investment products, and brokerage platforms would be added advantage.
- Good communication and interpersonal skills.
- Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided).
- Proficient in Malay; Mandarin or English is a plus.
- Bumiputera candidates are encouraged to apply.
- Willing to work rotating shifts, weekends, and public holidays.
- CSMRL license and Unit Trust Consultant (UTC) registration preferred (company can sponsor if needed).
- Strong customer-first mindset with a proactive attitude.
Benefits
We offer a comprehensive and holistic work experience and package as follows:
- Basic Salary + Shift allowance
- Monthly KPI Incentive + Monthly Travel Allowance
- Yearly dental, optical & health check allowances
- Convenient Access to Public Transport
- Career Development Opportunities in the Financial Services Industry
- Company Team Building & Bonding Activities
- Free-Flow Pantry Snacks & Drinks
- Dynamic, Multinational Working Environment
Please note that only short-listed candidates will be contacted. Thank you.
Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.
Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.
We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.
Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.
