Retail Store Key Holder - Part Time (Backcountry Outlet)

Job description

Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back. The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. We are seeking a highly motivated and experienced Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers. ### What you get to do every day: - Assist the Store Manager in opening and closing the store - Ensure the store is properly secured and alarm systems are functioning correctly - Manage cash and credit card transactions, and perform daily cash reconciliations - Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager - Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges - Maintain a clean, organized and attractive store appearance - Assist in the execution of and ensure daily tasks are completed - Train and mentor new team members - Perform other duties as assigned by the Store Manager and Assistant Store Manager ### What you bring to the role: - High school diploma or equivalent - Minimum of 2 years of experience in retail sales or customer service - Strong communication and interpersonal skills - Ability to manage multiple tasks and prioritize effectively - Ability to work in a fast-paced and dynamic environment - Must be able to work a flexible schedule, including evenings, weekends and holidays - Basic computer skills, and experience with Point-of-Sale systems is a plus ### Physical Requirements: - Ability to communicate verbally and work cooperatively with associates and customers - Ability to remain standing for up to 5 hours at a time - Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor - Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor - Ability to lift and/or move merchandise weighing up to 50 lbs. - Ability to ascend/descend ladders to retrieve and/or move merchandise - Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work - Must have a flexible schedule, including availability for nights, weekends, and holidays - Regular and predictable attendance