Retail Store Lead

POSITION SUMMARY : The Retail Store Lead supports the Store Manager in day-to-day operations of the store. The Lead is responsible for daily direction and training of associates on processes and service to ensure the best guest experience. They will drive sales and assist guests on the floor, maintain merchandising standards, and act as a cashier/sales associate throughout shift . ESSENTIAL FUNCTIONS: Expresses and models BIG behaviors in all guest and associate interactions Acts as manager on duty in absence of Manager/Assistant Manager Set direction and goals for the day/shift when associates arrive to work Handles guest concerns and issues as they arise Processes transactions, opening and closing procedures in an efficient and accurate manner Stays up to date & communicates product knowledge to team so they can give accurate and beneficial information to guests Stays up to date & communicate s resort-wide knowledge to share with guests in a confident and fun manner Demonstrates knowledge and insight regarding inventory levels, customer feedback and product requests and can suggest alternate options Ensures self and associates are maintaining a high level of cleanliness & safety throughout the store at all times Maintains food & sundries items to ensure they are in date and proper procedures are followed Execute ordering processes ( Yellow D og , retail transfer requests ) Work closely with Retail Leadership to communicate store needs and guest requests Maintain high level of inventory integrity through correct processes, cycle counts, and annual inventory ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: ​ High School Diploma or Equivalent ​ 1 year of retail/ sales experience preferred Prior leadership experience preferred KNOWLEDGE, SKILLS, AND ABILITY: Customer service skills- Ability to interact with others in an honest, fair, and respectful way, giving others confidence in one's intentions and those of the organization. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks Problem Solving/Decision Making- Ability to identify and understand issues, problems, and opportunities, taking self-directed steps to choose a course of action. Team-oriented- Ability to collaborate and work with others to develop best practices, coordinate duties, and fulfill guest needs. Planning and Organizing- Skilled at establishing a course of action to ensure work is completed efficiently. TRAVEL REQUIREMENTS : N/A PHYSICAL REQUIREMENTS : Regularly walks, stands, lifts up to 50 lbs., and does computer work. Seldom/Never sits. INDEPENDENT JUDGEMENT : ​ ​ ​ Performs duties within scope of general company policies, procedures, and objectives . Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at . Big Cedar Lodge