Retail Store Manager, Financial Services (CA)

Job description

# Retail Store Manager, Financial Services (CA) > moomoo · Toronto, Canada · Full-time · Posted 2026-07-07 **Workplace:** on_site ## Description ### **Role Overview** As the Local Store Manager for Moomoo Financial Canada, you wiIl lead the day-to-day operations of our physical storefront, ensuring exceptional customer experiences, operational efficiency, and alignment with Moomoo's innovative, tech-driven brand. You will recruit and deveelop a high-performing team, foster a culture of financial expertise and customer-centric service, and collaborate on optimizing the store environment to drive engagement and compliance. ### Responsibilities - **Talent Acquisition & Team Building** **Recruit Top Talent:** Source, interview, and hire candidates witha blend of customer service aptitude and financial industry knowledge (e.g., familiarity with trading platforrms, investment products). **Cultural Fit:** Prioritize candidates who align with Moomoo's values of innovation, transparency, and client empowerment. **Certification Support:** Ensure all hires meet regulatory requirerments (e.g., CSC/CPH certifications) and coordinate licensing processes. **Diversity & Inclusion:** Build a team reflective of Canadaa's multicultural communities to enhance customer trust and rapport. - **Employee Training & Development** **Onboarding Programs:** Design and implement training modules covering account opening procedures (TFSA, RRSP, margin accounts), product knowledge (stocks, ETFS, options), and compliance with FINTRAC, IIROC, and AML regulations. **Ongoing Education:** Conduct workshops on market trends, plaatform updates (e.g., Moomoo app features), and customer objection handling. **Role-Playing & Assessments:** Use simulated scenarios to refiine staff skills in addressing complex client inquiries (e.g., risk tolerance, fee structures). **Performance Metrics:** Track KPIs like account activation rates, customer satisfaction scores, and compliance audit results to identify training gaps. - **Store Layout Optimization & Feedback** **Customer Journey Mapping:** Collaborate with the corporate design team to evaluate layout efficiency, ensuring seamless navigation from welcome zones to consultatioon areas **Tech Integration:** Advocate for in-store digital tools (e.g., interactive kosks for market data, tablets for account demos) to enhance Moomoo's tech-forward brand image **Compliance & Safety:** Ensure layout adheres to regulatory standards for client privacy (e.g., secure document handling areas) and accessibility requirements **A/B Testing:** Pilot layout changes and measure impact on engagement imetrics (e.g., time spent in-store, conversion rates). - **Store Operation and Management** **Daily Operations & Compliance:** Oversee daily operations, ensuring coompliance with FINTRAC, IIROC, and PIPEDA regulations for transactions, document storage, and store security **Customer Acquisition & Conversion:** Providing onboarding services to new clients. Manage customer flow, appointment scheduling, and in-store technology (e.g., trading terminals,kiosks) to enhance service quality and resolve issues promptly. **Inventory, Events & Reporting:** Handle inventory, organize events, and generate weekly performance reports to drive operational efficiency and customer satisfaction. - **Additional Core Duties** **Sales & Operations Leadership:** Drive store performance against targeets for account growth, client assets under management (AUM), and referral rates. **Compliance Oversight:** Audit processes to mitigate risks, including KYCdocumentation and transaction reporting. **Community Engagement:** Host in-store financial literacy seminars to position Moomoo as a trusted local resource. **Budget Management:** Control expenses while maintaining high standards for in-store technology and customer amenities. ## Requirements - **Education:** Bachelor's degree in Business, Finance, or related field - **Experience:** 5+ years in financial retail management (e.g., bank branch, brokerage). - **Licenses:** CSC/CPH preferred; willingness to obtain required certifications - **Skills:** - Expertise in Canadian financial regulations and trading platforms. - Proficiency with CRM tools and data analytics. - Fluency in French is a plus. - **Leadership**: Proven ability to inspire teams in a fast-paced, client-facing environment ## Benefits **What We Offer** - Competitive salary, comprehensive benefits, and performance-based incentives - Opportunities for professional growth in a fast-growing fintech company - Beautiful office space in mid-town Toronto with stunning city views - Work in a company that’s a global leader in online brokerage and wealth management **How to Apply** If you are a results-driven individual with a passion for operations and technology in the trading world, we want to hear from you. Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this role. Join Moomoo Canada and help shape the future of retail trading in Canada! Thank you for your interest in Moomoo Financial Canada. If you would like to download our App and give it a try, you do not need to deposit funds and can explore what the future of investing looks like. Click [](https://www.moomoo.com/ca/download) to download our App now. Thank you for your interest in Moomoo Financial Moomoo Canada Human Resources Team **Disclaimer:** **Equal Opportunity** Moomoo Financial Canada (MFC) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. WE welcome applications from all qualified individuals, including but not limited to those from racialized communities, Indigenous peoples, persons with disabilities and members of the LGBTQ+ community. MFC is committed to providing reasonable accommodations throughout the recruitment process in accordance with the Accessibility For Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage, please let us know, and we will work with you to meet your needs. All employment offers are contingent upon meeting any applicable regulatory, licensing, or background check requirements. Candidates must be legally authorized to work in Canada at the time of application. By applying to this position, you acknowledge that your personal information will be collected and used for recruitment purposes in accordance with applicable privacy laws. **Artificial Intelligence (AI) Usage** Moomoo Financial Canda (MFC) values fairness, transparency, and privacy in our recruitment process. Please not that cetain stages of our hiring process may involve the use of Artificial Intelligence (AI) or automated tools to assist our recruiters in screening applications and assessing qualifications. These tools are designed **only to support human decision-making and do not make final hiring decisions**. All decisions regarding interviews, offers, and employment are made by our hiring team. Your personal information will be handled in compliance with Ontario's privacy and employment laws, including the Ontario Human Rights Code, the Employment Standards Act, and applicable privacy legislation. **Warning about fake job posts**: Please be aware of fraudulent job postings by persons not affiliated with Moomoo Financial Inc., or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local police or call the Canadian Anti-Fraud Centre at 1-888-495-8501. ## Apply [Apply at moomoo](https://apply.workable.com/moomoo/j/2FE036D1E6/apply) --- Powered by [Workable](https://www.workable.com)