We are looking for a forward-thinking FinTech (brokerage) Store Manager who will be responsible for enhancing our user experience and ensuring sales performance is achieved. As the Store Manager, you will manage and optimize interactions between customers and the company, ensuring high-quality service to boost customer satisfaction and loyalty. You will work closely with the sales team to analyze customer needs and develop and implement effective user experience strategies. In this fast-evolving industry, you will face constantly changing market demands and customer expectations, so adaptability and creativity are essential. The successful candidate will be accountable for sales results, driving business growth while ensuring every customer interaction delivers a positive experience. This position requires strong communication skills, teamwork abilities, and a deep understanding of the latest trends and best practices in the FinTech industry. If you are passionate about challenges and aspire to make an impact in the FinTech field, we look forward to welcoming you to our team. Responsibilities Participate in store location selection, renovation, and related matters to ensure alignment with brand image and marketing plans. Manage the daily operations of experiential stores to ensure efficient workflows. Lead and motivate the sales team to meet and exceed sales targets. Develop and implement consistent customer service standards to enhance customer satisfaction. Participate in the recruitment, training, and development of in-store employees to strengthen the team's professional capabilities. Analyze sales data and customer feedback to identify opportunities for improvement. Plan and execute marketing activities to attract new customers. Maintain good customer relationships and build brand loyalty. RequirementsFluent in English, Malay and Chinese is highly preferred. Over 3 years of relevant store management experience, with preference given to candidates with FinTech or brokerage industry backgrounds. Excellent communication and interpersonal skills, with the ability to interact effectively with employees and customers at all levels. Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided).Strong analytical and problem-solving abilities, capable of developing effective business strategies. Familiarity with user experience design principles, with relevant work experience and knowledge. Ability to take responsibility for sales results, with a strong goal-oriented and self-driven mindset. Pass FIMM Combined Exam and register as Unit Trust Consultant is essential; however, the company will sponsor you to obtain the license.Bumiputera candidates are encouraged to apply.Candidates who are a CMSRL holder or willing to obtain the CMSRL after joining the company are highly preferred.Passion for learning, with the ability to quickly adapt to industry changes and maintain sensitivity to market trends.BenefitsWe offer a comprehensive and holistic work experience and package as follows: 13-Month Salary (Contractual Bonus) Performance Based Variable Bonus & Marketing Incentive Basic Salary + Monthly Travel AllowanceYearly dental, optical & health check allowancesConvenient Access to Public Transport Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment Please note that only short-listed candidates will be contacted. Thank you.
We are looking for a forward-thinking FinTech (brokerage) Store Manager who will be responsible for enhancing our user experience and ensuring sales performance is achieved. As the Store Manager, you will manage and optimize interactions between customers and the company, ensuring high-quality service to boost customer satisfaction and loyalty. You will work closely with the sales team to analyze customer needs and develop and implement effective user experience strategies. In this fast-evolving industry, you will face constantly changing market demands and customer expectations, so adaptability and creativity are essential. The successful candidate will be accountable for sales results, driving business growth while ensuring every customer interaction delivers a positive experience. This position requires strong communication skills, teamwork abilities, and a deep understanding of the latest trends and best practices in the FinTech industry. If you are passionate about challenges and aspire to make an impact in the FinTech field, we look forward to welcoming you to our team.
Responsibilities
- Participate in store location selection, renovation, and related matters to ensure alignment with brand image and marketing plans.
- Manage the daily operations of experiential stores to ensure efficient workflows.
- Lead and motivate the sales team to meet and exceed sales targets.
- Develop and implement consistent customer service standards to enhance customer satisfaction.
- Participate in the recruitment, training, and development of in-store employees to strengthen the team's professional capabilities.
- Analyze sales data and customer feedback to identify opportunities for improvement.
- Plan and execute marketing activities to attract new customers.
- Maintain good customer relationships and build brand loyalty.
Requirements
- Fluent in English, Malay and Chinese is highly preferred.
- Over 3 years of relevant store management experience, with preference given to candidates with FinTech or brokerage industry backgrounds.
- Excellent communication and interpersonal skills, with the ability to interact effectively with employees and customers at all levels.
- Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided).
- Strong analytical and problem-solving abilities, capable of developing effective business strategies.
- Familiarity with user experience design principles, with relevant work experience and knowledge.
- Ability to take responsibility for sales results, with a strong goal-oriented and self-driven mindset.
- Pass FIMM Combined Exam and register as Unit Trust Consultant is essential; however, the company will sponsor you to obtain the license.
- Bumiputera candidates are encouraged to apply.
- Candidates who are a CMSRL holder or willing to obtain the CMSRL after joining the company are highly preferred.
- Passion for learning, with the ability to quickly adapt to industry changes and maintain sensitivity to market trends.
Benefits
We offer a comprehensive and holistic work experience and package as follows:
- 13-Month Salary (Contractual Bonus)
- Performance Based Variable Bonus & Marketing Incentive
- Basic Salary + Monthly Travel Allowance
- Yearly dental, optical & health check allowances
- Convenient Access to Public Transport
- Career Development Opportunities in the Financial Services Industry
- Company Team Building & Bonding Activities
- Free-Flow Pantry Snacks & Drinks
- Dynamic, Multinational Working Environment
Please note that only short-listed candidates will be contacted. Thank you.
Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.
Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.
We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.
Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.
