Retail Supervisor at Music City Shop

Job description

SUMMARY The Retail Supervisor is responsible for overseeing daily store operations and ensuring a high level of customer service. This role involves supervising and training retail associates, managing inventory, and driving sales performance to meet store targets. Strong leadership, communication, and organizational skills are essential for motivating the team and fostering a positive work environment. SHIFT AVAILABILITY Must be open to working any 8 hours between 8 AM and closing (typically around 11 PM) Must be available to work Friday and Sunday every week. Full-time hours. BENEFITS & PERKS Starting Pay : $18-$20 per hour, depending on experience and qualifications. Dental and Vision Insurance: Available after 60 days Health Insurance : Available to eligible full-time employees after 1 year Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options 401(k) Retirement Savings Plan: Available after 6 months Employee Discount : Available at Skyport restaurant and retail locations Paid Leave : Provided in accordance with applicable Nashville and federal laws Supportive team environment with training and professional development opportunities PRIMARY RESPONSIBILITIES Oversee daily operations of the store, ensuring a high standard of customer service. Supervise and train retail associates, providing guidance and support to enhance performance.\ Assist in inventory management, including stock replenishment and inventory counts. Monitor sales performance and assist in achieving store targets. Handle customer inquiries and resolve issues to ensure a positive shopping experience. Maintain store visual standards and merchandising to attract customers. Foster a positive team environment that encourages collaboration and motivation. REQUIRED SKILLS/ABILITIES Genuine interest in providing a positive guest experience Friendly, outgoing, approachable personality Ability to work in a fast-paced environment Dependable Flexible to work nights, weekends, and holidays Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations Strong communication skills and ability to handle stressful situations Strong problem-solving skills and ability to exercise good judgment Ability to use basic math; e.g., addition, subtraction, and basic fractions Must successfully complete required airport security and background screening, including a federal background check. Must be a minimum of 18 years old EDUCATION AND EXPERIENCE: High School diploma or equivalent 1+ years of previous retail supervisor experience WORKING ENVIRONMENT Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public are outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport. Restaurant : This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence. The nature of restaurant work requires the Retail Supervisor to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures. Physical Requirements & their Frequency Bend - Occasionally Climb/Crawl - Occasionally Sit - Rarely Kneel - Occasionally Squat - Occasionally Stand/Walk - Constantly Mental Requirements & their Frequency Communicate Orally - Constantly Evaluating - Frequently Perform Calculations - Occasionally Read/Comprehend - Regularly Reason/Analyze - Regularly Write - Occasionally HIRING PROCESS Interested? Click "apply now" and include an updated resume for consideration. If we choose to proceed with your application, be on the lookout for a text or email from us to set up an initial interview. Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility. First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. First Meridian Services utilizes E-Verify to confirm work eligibility within the US. ABOUT US At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater. As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.