Retail Supervisor - Cleveland Zoo Retail Merchandise

Job Description The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager. Responsible for interactions between management, guests, employees, and vendors. Compensation Data COMPENSATION: The Hourly rate for this position is $16.00 to $17.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities • Supervises the receiving and tagging of incoming merchandise • Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service • Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor • Handles the storing of all incoming merchandise in assigned locations • Ensures correct pricing on all products on the floor • Maintains customer service standards • Cashiers when necessary to expedite the processing of guest’s purchasing • Responsible for the recording of damaged merchandise • Merchandises the floor for maximum sale of all products • Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise • Leads special projects (i.e., holidays, events, book signings, etc.) when needed • Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible • Leads the maintenance of inventory levels within guidelines • Follows through with information to team members on new products or procedures applying the information book on the floor. • Works with manager to always ensure full productivity on the floor • Interacts with customers for possible merchandising opportunities • Takes charge of unpacking and pricing of new merchandise • Conducts periodic inventory count based on schedule established by controller and retail buyer • Ensures that packing slips and invoices are reconciled by the retail clerk • Fully understands the point-of-sale system • Follows and implements all wage and hour standards/procedures; to include meal breaks and schedules • In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service. • Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications • At least 2 years of experience in a similar role • Ability to use telephone, computer, Micros Point of Service (POS) system • May be required to work overtime, nights, and/or weekends This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .